The CX paradigm shift: How AI is powering customer-first experiences
AI tools should provide accurate results and responses that are aligned with the brand’s policies and practices. Brands need to ensure AI tools offer relevant […]
As it marks 100 years, Ace Hardware’s VP of new business looks to the future
In an age of online shopping and social , it is not often to see a bricks-and-mortar change last, let alone thrive. However, one legacy […]
Uniqlo to Open 5 Canadian Stores in Fall 2024
Japanese fashion retailer Uniqlo is continuing with its Canadian store expansion with four locations announced for fall 2024, and an additional fifth store confirmed. It’s part of […]
Providing value beyond products | Retail Customer Experience
To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it’s a dedication to sustainability, adaptability, emotional connection, […]
The Weekly Closeout: Fred Segal closes remaining stores and Foxtrot plots its comeback
Listen to the article 8 min This audio is auto-generated. Please let us know if you have feedback. It’s been another week with far more […]
Officeworks MD: “Product trends are constantly evolving”
Officeworks opened its first store on June 16, 1994, in the Melbourne suburb of Richmond, with a range of 4500 products. Thirty years later, in […]
Getting the digital experience right
Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and […]
Meati Foods new CCO, CEO look to avoid plant-based pitfalls
Listen to the article 6 min This audio is auto-generated. Please let us know if you have feedback. Since its founding in 2017, Meati Foods […]
Boost Sales with These Unique Retail Team Rewards (Hint: It’s Not Just Money)
Retail managers must find effective ways to motivate teams and celebrate their successes to maintain high performance and meet sales goals. Only when you can […]
Retailers beware, the Lululemon greenwashing lawsuit could be just the start
Retailers beware: the legal hit job on Lululemon, the world’s leading athleisure brand, because of alleged deceit regarding its environmental practices could well be the […]