Collecting first-party data is critical to retail success. Here’s why
With the future of third-party cookies uncertain, the need for retailers to collect and nurture accurate first-party data about their customers has never been more […]
Inflation, technology and crime key issues for small retailers in Canada
Canadian small and medium-sized retailers are facing a challenging landscape, with rising inflation, technology adoption hurdles, and a surge in retail crime threatening their survival. […]
Small stores, big footprint: 3 ways retailers can leverage digital tech to optimize small spaces
While digital technology has arguably driven shoppers away from physical stores, it also holds the key to bringing them back. By integrating digital elements into […]
Let the ghoul times roll: Why retailers love Halloween
Listen to the article 13 min This audio is auto-generated. Please let us know if you have feedback. Halloween is big business. Spirit Halloween, for […]
Building Confidence in Your Sales Team
As an experienced sales trainer, I’ve seen my share of role-playing sessions go wrong, with people expected to soar failing. This is not a good […]
Why this CEO is challenging more leaders to measure their impact beyond ROI
As business leaders, we recognise that leadership is a privilege – it’s our opportunity to enrich the lives of others. We often consider our key […]
How to Reduce Operational Costs With the Help of Cloud Technologies
Let’s start with the trite but correct truth that a successful business is one that spends less and earns more. This does not mean it […]
Building customer loyalty with rewards that matter
The 2024 Interactive Customer Experience Summit included a panel entitled “Building customer loyalty with rewards that matter.” Each panelist shared their expertise on the challenges […]
J.C. Penney’s holiday playbook: Deals, in-store experiences and Martha Stewart
Listen to the article 7 min This audio is auto-generated. Please let us know if you have feedback. J.C. Penney is doubling down on its […]
Unlocking the Power of Engaged Retail Employees
A recent webinar, “From Grumpy to Great: Because Happy Employees Don’t Spit In Your Coffee,” brought together Paul Landry (Lightspeed Commerce), Andrew Duffy (SparkPlug), and […]