Your Associates Passed the Training. So Why Can’t They Sell?
Retail training fails for one reason: it protects associates from failure instead of using it as the mechanism for learning. Videos, quizzes, and microlearning apps […]
Why retailers can’t escape responsibility for AI chatbots
Retailers are racing to deploy generative AI chatbots across customer service, pricing and loyalty – but they are discovering that you cannot automate away accountability. […]
Leyad Acquires Lloyd Mall in Lloydminster
Montreal-based real estate investment and development firm Leyad has expanded its growing portfolio of Canadian shopping centres with the acquisition of Lloyd Mall, a dominant […]
Reputation at checkout: How predictive AI helps retailers maintain trust in a crisis
Customer Service A crisis handled well can strengthen customer relationships by demonstrating responsiveness and accountability. Handled poorly, it becomes a digital record that surfaces in […]
How retailers can navigate Iran war’s supply chain disruption
On February 28, the US and Israel launched joint strikes on Iran, with explosions seen across Tehran and in multiple cities across the country. In […]
L’OCA Quality Market to Close Edmonton-Area Stores
An ambitious experiment in experiential grocery retail is coming to an end in Alberta. L’OCA Quality Market will close its two Edmonton-area stores on March […]
Gary V on the Shifting Landscape of Attention and the Death of Don Draper Marketing
This article first appeared in our sister publication Shop Eat Surf Outdoor Earlier this year at the NRF Big Show, VaynerMedia CEO Gary Vaynerchuk — a best-selling […]
Tariff court ruling brings uncertainty, big questions for retail industry
Omnichannel The Supreme Court’s tariff decision draws applause and uncertainty regarding impact on the retail segment. Generated by AI/Adobe Stock February 23, 2026 by Judy […]
Top 10 Retail Tech at eTail West 2026
eTail Palm Springs remains one of the more concentrated gatherings of retail operators, growth leaders, and technology companies working inside ecommerce at scale. The conversations […]
From Olympic Ice to Retail Aisles: How to Build a Winning Team
Women’s 2026 U.S. Gold Medal Hockey Team | Photo USA Hockey via Facebook Men’s 2026 U.S. Gold Medal Hockey Team | Photo 2026 Getty Images via […]