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December 1, 2024

How Progressive Dialers are Transforming Customer Service in the Retail Industry

Providing outstanding customer service is essential in the wild retail industry of today. Retailers are using cutting-edge technology to meet the ever-increasing demands of their […]

Blogs 0 5 min read
November 30, 2024

Winners and losers of Black Friday 2024

Listen to the article 10 min This audio is auto-generated. Please let us know if you have feedback. Despite the push to move up the […]

Technology 0 6 min read
November 30, 2024

From Niche Product to Viral Sensation: How Bogg Bag Ventured into 1,900 Target Stores

If you’ve recently been to the beach, or maybe a kids’ baseball or soccer game, you’ve likely seen a Bogg Bag. Known (and loved) for […]

Podcasts 0 9 min read
November 30, 2024

Hanna Andersson’s Secret Digital Sauce: Personal Shoppers and a Relentless Focus on the Customer

The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. But instead, […]

Blogs 0 6 min read
November 29, 2024

Not Ready For AI? Time To Lay The Groundwork

Our recent Cisco AI Readiness Index, found that only 13% of organizations report themselves ready to capture AI’s potential, even though urgency is high. Companies […]

Technology 0 5 min read
November 29, 2024

Kate Fannin: “We Should Measure ROE — Return on Experience”

Kate Fannin: “We Should Measure ROE — Return on Experience” ‍ Brian: [00:01:53] Hello, and welcome to Future Commerce, the podcast at the intersection of […]

Podcasts 0 43 min read
November 29, 2024

Interview: Kenji – How the British plushie retailer plans to make a name for itself

Kenji may not be a household name right now, however its plushies and stationery ranges will look familiar to many UK shoppers. The East Asian-inspired […]

Magazines 0 5 min read
November 29, 2024

Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards

Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital transformation with the help […]

Blogs 0 4 min read
November 28, 2024

Click, Connect, Convert: How Live Events Integrate with Omnichannel Retail Strategies

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy […]

Technology 0 4 min read
November 28, 2024

Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only […]

Podcasts 0 4 min read

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