Retail crime: How Tesco, Primark and more are making shopfloors safer
Labour’s highly anticipated Crime and Policing Bill, which includes tougher laws on retail crime, was put before Parliament this week. The bill, which was welcomed […]
The CX paradigm shift: How AI is powering customer-first experiences
The shift to a customer-first experience from static models is fueled by the integration of advanced AI. But for brands to successfully navigate this transition, […]
How Retailers can Build Their Fan Base with Frictionless Research Strategies
Generative AI (gen AI) is poised to unlock between $240 billion and $390 billion in economic value for retailers, according to McKinsey. Currently, those retailers […]
Athleisure Faceoff: How Lululemon, Vuori, Alo and Fabletics are Making Their Case to Consumers
For decades the world of sports apparel was dominated by a few big names — Nike, Adidas, Puma — with newer upstarts like Under Armour […]
How Patagonia’s repairs program drives loyalty and customer advocacy
Listen to the article 7 min This audio is auto-generated. Please let us know if you have feedback. Most retailers want customers to buy more […]
Saks Global’s vendor trouble hints at financial vulnerability
Listen to the article 7 min This audio is auto-generated. Please let us know if you have feedback. A Valentine’s Day memo to Saks Global […]
How Going Headless Helped Uplift Desk Elevate Ecommerce Creativity and Performance
Consumers today expect immersive, content-rich ecommerce sites, yet if a site takes longer than four seconds to load, 63% of shoppers will abandon it altogether. […]
Five key trends shaping the future of retail media in 2025
The retail media landscape is exploding. Few topics in retail have garnered as much attention in recent years, and the growth shows no signs of […]
From Regulation to Resilience: Shaping EU Cybersecurity with NIS2, GDPR, and Cisco’s Latest Innovations
The EU’s updated Network and Information Security Directive (NIS2) establishes a unified legal framework to uphold cybersecurity across 18 critical sectors. This crucial update addresses […]
The Shortcomings of AI in Customer Service
Ernst Lubitsch’s The Shop Around the Corner was released in 1940, starring Margaret Sullavan and Jimmy Stewart. Decades later, in 1998, filmmaker Nora Ephron adapted […]