Your AI is Only as Good as the Knowledge Base it’s Built Upon
Will your AI confidently deliver the right answers or stumble through outdated knowledge while your customers grow increasingly frustrated? Artificial intelligence may be changing how […]
Asda v Morrisons: Who’s winning the race to recovery?
Asda and Morrisons are going head-to-head on who can win back shoppers and boost profits amidst stiff competition from the rest of the sector. The […]
tm:rw Aims to Fix the Broken Tech Retail Experience with New ‘Sensorial’ Store
Even as tech has steadily become integrated into every aspect of our lives, doing things that were barely imaginable just a few decades ago, one […]
CCNP Automation: A Renamed Certification, Reimagined
We learn from an early age that change is the only constant in life. Sometimes we view change as something to be worried about, something […]
Retail Media’s Measurement Problem – Retail TouchPoints
Retail media networks (RMNs) are rapidly growing, with advertisers investing billions of dollars into these platforms each year to consumers across the funnel. As retail […]
What do the Pandora, M&S and Co-op cyber-attacks mean for UK retailers?
Jewellery specialist Pandora has become the latest retailer to face a cyber-attack, with the brand confirming yesterday (5 August) that some customer data had been […]
Return on relationship: Why your return policy might be your strongest loyalty tool
Customer Service In today’s retail environment, returns shouldn’t be viewed merely as a cost of doing business. When strategically designed and leveraged, they become powerful […]
Tariff Ripple Effects: Businesses Take Profitability Hit as Stressed Consumers Buy Less
The sands of President Trump’s shifting global trade policy seem to be beginning to settle, but in the meantime, research shows that businesses and consumers […]
Three Common C-Store Labor Challenges (and How to Solve Them)
Convenience stores are something of a lucky outlier in the retail world at the moment. Despite overall gains in foot traffic last year, traditional retail […]
Labubus, Gen Z and the collection obsession
Listen to the article 8 min This audio is auto-generated. Please let us know if you have feedback. At an auction house in China in […]