Asia’s dangerous deliveries: Why good CX is part of the problem
In Johor Baru, Malaysia, on June 12, a 20-year-old food delivery driver trying to meet a scheduled delivery time ran a red light and got […]
Creating a NetAI Playground for Agentic AI Experimentation
Hey there, everyone, and welcome to the latest installment of “Hank shares his AI journey.” 🙂 Artificial Intelligence (AI) continues to be all the rage, […]
YM Inc. Takes Over 5 Former Saks OFF 5TH Stores in Canada
Canadian fashion powerhouse YM Inc. is set to expand its footprint after reaching a deal to acquire five former Saks OFF 5TH locations from the […]
Why the Second Sale Matters More than the First
The first purchase is cause for celebration, but it’s the second sale that really matters. That’s when a shopper starts to bring real opportunity for […]
Rory Sutherland on the Fat Tail of Marketing
[00:00:00] Rory Sutherland: That was best interview I’ve ever had, actually. Best podcast one of the best podcast interviews I’ve ever had. [00:00:05] Phillip Jackson: […]
Stronger Bonds, Stronger Business: The Case for CRM and Loyalty Now
A seismic shake-up in global trade is underway as new U.S. tariff policies take hold. A 10% blanket import tax has kicked in, paired with […]
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Inside One of Prime Day’s Biggest Success Stories — Liquid I.V.
There’s no denying the power of Amazon Prime Day: The annual sales event is now as much a summer staple as sandals and soft serve, […]
“Never trust, always validate”: The cyber mindset every retailer needs
With UK retailers under siege, Gamma’s security experts explain how they’re working with some of the UK’s largestretailers to move from protection to prediction, and […]
The real omnichannel challenge: Why bridging online and offline retail still hasn’t been solved
Omnichannel Bridging the online-offline gap isn’t a luxury anymore. It’s the new standard. And the brands that master it won’t just sell more, they’ll build […]