Easy Ways to Enhance Your Customer Service
Photo: Adobe Photos Retailers these days wear a lot of hats. You sell in-store, online, and on social media, making exceptional customer service mandatory. Every […]
Why Brands Need to Get (More) Serious About Battling Counterfeit Products
The problem of counterfeit products remains, paradoxically, both enormous and under the radar. One big reason: given how widespread, global and (by necessity) publicity-averse its […]
Reducing Plastic Usage Requires Coordinated, Holistic Efforts
Retailers face a growing list of competing priorities when making decisions on their packaging, and sustainability continues to climb up the ranks. Regulatory developments are […]
The Weekly Closeout: Lush hurls bath bombs in DEI fight, Athleta expands athlete roster
Listen to the article 8 min This audio is auto-generated. Please let us know if you have feedback. It’s been another week with far more […]
Evaluating Security Risk in DeepSeek
This original research is the result of close collaboration between AI security researchers from Robust Intelligence, now a part of Cisco, and the University of […]
In-Store Retail Media Flexes to Move Beyond Digital Screens
At their very core, brick-and-mortar stores are meant to be the physical manifestation of a brand — a distillation of its promise and the experience […]
How Retailers Kill Customer Loyalty at Checkout
Retailers spend countless hours and resources training frontline teams to handle difficult customers. But who’s addressing the increasingly common phenomenon of employees who’ve become emotionally […]