It is impossible to direct an operation without knowing how it works. How it really works, not how it is supposed to work. If you are in charge of a retail operation and don’t have your next out of town store visit trip booked…
A recent experience with two retail stores, both part of the same large retail chain, started me thinking that maybe retailers’ interest in the top line has gone the way of the Dodo bird. Just gone. In many, many retail stores, it seems that…
Highly Successful Retail Managers (HSRM’s) excel at, and believe strongly in, information sharing. It is part of the management style we discussed earlier. HSRM’s stress that sharing information, continuously, is the best way to coach people. Of course, sometimes the coaching has to be…
Here’s a story about taking your market for granted. You might find it interesting. Being in a part of the world that only enjoys nice weather for a few months out of the year, many of us here get pretty excited when the ground…
The Highly Successful Retail Manager (HSRM) knows that motivated employees direct increased energy into behaviors that move them toward their professional and personal goals. They will initiate more positive revenue generating activities and they will be more persistent in working towards, and achieving, success….
After viewing a ‘down with retail’ website today, I find myself very disturbed at the distance that has developed in the understanding between some retail employees and customers. Wild generalizations are being made such as ‘customers have no respect for retail employees’ and ‘retail…
Leading by example basically means role modeling expected behaviors, in everything you do. It means being in an ‘on stage’ frame of mind at all times. The Highly Successful Retail Managers (HSRM) is always aware of the fact that his or her appearance, demeanor,…
If It’s Not on the Shelf, We Don’t Have It. (Or How to Lose Sales) How many times have you heard that? Here’s a story about an interesting shopping experience I had recently… I was shopping for a particular item in an office supply…
How to Lift Your Retail Spirits During Slow Times All we hear these days is how bad the last few months of this year are going to be. The National Retail Federation, in the United States, is predicting an increase of approximately 4% over…
Highly successful retail managers (HSRM) are passionate about delivering exemplary customer service; they treat customers with the respect they deserve – role modeling on the sales floor so associates can see and hear exactly what exemplary customer service looks and sounds like. The HSRM…