Category: Customer Experience

How Important are Retail Associates to Your Business

March 16, 2020

A study recently published by Wharton, University of Pennsylvania and Verde Group discusses the findings of a survey of 1000

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Communicating for Profits and Customer Satisfaction

November 30, 2019

The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that

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Another Day in the Life of a Retail Customer

March 06, 2017

Another Day in the Life of a Retail Customer A recent shopping trip to a store – one of many

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