\n
Vancouver-based fashion brand <\/span>Kit and Ace<\/span> specializes in purpose-driven, \u201celevated essentials that you can go anywhere in\u2014from morning to night, boardroom to beach,\u201d says Tiffany Spiteri, Kit and Ace\u2019s Regional Manager for Canada.<\/span><\/p>\nBestsellers include wardrobe essentials that are anything but basic. Think classic, tailored silhouettes in various colors and comfy, durable fabrics that you can wear year-round, indoors and outdoors, and for all kinds of occasions.\u00a0<\/span><\/p>\nWhen CEO George Tsogas and CFO Melissa Kinnoch acquired Kit and Ace from its founders in 2017, they set out to simplify operations and improve the brand\u2019s multi-channel shopping experience.\u00a0<\/span><\/p>\nAfter feeling limited by card reader connectivity issues and missing features\u2014store pickup and ship to home order fulfillment, specifically\u2014the brand switched to Shopify POS and equipped its staff with POS Go, Shopify\u2019s mobile POS terminal with a built-in card reader and barcode scanner.\u00a0<\/span><\/p>\nSince switching to <\/span>Shopify POS<\/b> software and hardware, Kit and Ace has enjoyed:<\/span><\/p>\n\nA reliable card reader that never disconnects\u00a0<\/span><\/li>\nChecking inventory availability without leaving guests\u2019 sides<\/span><\/li>\nFulfilling store pickup orders without workarounds<\/span><\/li>\n<\/ul>\nChallenge<\/b><\/h2>\n Kit and Ace\u2019s retail team was running into issues with its old POS hardware and software that forced employees to find workarounds to make the technology work. \u201cThere were a lot of limitations with our previous system. We would often adapt our processes to the system, rather than have a system that adapts to our ideal workflows,\u201d Tiffany says.<\/span><\/p>\nFirst, the Bluetooth card reader kept disconnecting, which \u201cwould tend to happen when we were really busy and we would have lineups at the checkout counter, just making it that much more stressful for our staff and not a great experience for our guests,\u201d Tiffany says.<\/span><\/p>\nAlongside connectivity issues at checkout, many guests wanted the ability to buy products online and pick them up in stores (BOPIS) or purchase out-of-stock products in stores and have them shipped home. Unfortunately, Kit and Ace\u2019s system didn\u2019t support these fulfillment options.<\/span><\/p>\nFor ship-to-home orders, \u201cthe only workaround was us going onto our website like anybody would and helping that guest place their order: just walking them through it to elevate their experience,\u201d Tiffany explains. \u201cThere wasn’t a more seamless process than what they could do on their own at home.\u201d<\/span><\/p>\n\nOur old POS software didn\u2019t allow us to easily offer fulfillment options like store pickup or ship to home. The card reader would also give out when we needed it most. We needed a solution that had turnkey multi-channel fulfillment, and could accept payments more reliably.<\/p>\nTiffany Spiteri, Regional Manager, Kit and Ace<\/cite><\/footer>\n<\/blockquote>\nSolution\u00a0<\/b><\/h2>\n To solve its connectivity issues and inflexible order fulfillment, Kit and Ace upgraded its point of sale hardware to <\/span>POS Go<\/b>, powered by Shopify\u2019s fully-integrated POS software. With its built-in card reader and WiFi connectivity, POS Go Kit and Ace resolved its card reader connectivity issues once and for all.\u00a0<\/span><\/p>\nBeyond resolving this problem, POS Go also helped Kit and Ace improve its in-store shopping experience.\u201cWe realized that there was so much opportunity to save both our staff and our guests time by having these devices in our hands,\u201d Tiffany says.<\/span><\/p>\nStaff could now offer <\/span>store pickup<\/span> natively from Shopify without any workarounds. \u201cThe shop teams really appreciate having the ability to process store pickup orders much more quickly with POS Go,\u201d says Tiffany. \u201cThey don\u2019t have to wait their turn to use the POS terminal at the checkout counter. They can use POS Go anywhere in the store to get orders ready for pickup, notify guests when they\u2019re ready, and mark the order as fulfilled once it\u2019s picked up.\u201d<\/span><\/p>\nKit and Ace staff can now fulfill ship to home orders directly from POS Go, rather than walking shoppers through the purchase from their website. \u201cWhat we love about Shopify\u2019s native <\/span>ship to home<\/span> fulfillment is we can complete the sale on the spot and our store is attributed the sale, explains Tiffany. \u201cThe old way, our website would get the sale, even if the transaction was influenced by the guest\u2019s experience at our store.\u201d\u00a0<\/span><\/p>\n\nPOS Go is really intuitive to use. Now, we can fulfill store pickup orders quickly, ship orders to a guest\u2019s home address, and accept payments reliably using one device. It’s really helped elevate the guest experience.<\/p>\nTiffany Spiteri, Regional Manager, Kit and Ace<\/cite><\/footer>\n<\/blockquote>\nResults<\/b><\/h2>\n POS Go has helped Kit and Ace do so much more than just relieve connectivity issues. Equipped with these devices and Shopify\u2019s fully-integrated commerce platform, Kit and Ace\u2019s retail teams are more efficient and can offer a better shopping experience for customers.<\/span><\/p>\nSince the brand uses Shopify for its stores and ecommerce, inventory availability is listed on its website. This seemingly small detail frees up time staff would otherwise spend on the phone confirming whether a product was available in store. \u201cBefore Shopify, guests didn’t have visibility into shop inventory online,\u201d explains Tiffany. \u201cWe\u2019d often get shoppers calling us throughout the day asking if something was available so that they could come and pick it up. Now that shoppers see store inventory online, they can just buy it, select store pickup at checkout, and come pick it up when it\u2019s ready.\u201d<\/span><\/p>\nAnother way POS Go has enhanced the shopping experience at Kit and Ace is by enabling customers to checkout from anywhere in the store\u2014including the fitting room. \u201cSometimes our guests want to wear the product right out of the shop,\u201d explains Tiffany. \u201cWith POS Go, we can process that transaction from the fitting room instead of having to walk them over to the checkout counter. It really helps speed things up.\u201d<\/span><\/p>\nWith a POS in the palm of their hands, Kit and Ace staff can check inventory availability without leaving their customer. \u201cBefore, we’d have to run to the checkout counter and check on the tablet, or run to the stockroom to check inventory.\u201d says Tiffany. \u201cWith POS Go, staff can check if a product is available and stay with guests on the floor. That saves us a lot of time and alleviates lineups at the cash desk.\u201d<\/span><\/p>\n\nThe ideal experience is one that saves guests time. Shopify\u2019s fully-integrated POS software and hardware help our staff serve guests more efficiently thanks to visibility into inventory levels, flexible fulfillment options, and its built-in card reader. With Shopify powering our website and stores, we have a true omnichannel model.<\/p>\nTiffany Spiteri, Regional Manager, Kit and Ace<\/cite><\/footer>\n<\/blockquote>\nWhat\u2019s next: Smooth Holiday selling and brand expansion<\/b><\/h2>\n So, what\u2019s next for Kit and Ace now that they\u2019re enjoying the benefits of Shopify and POS Go? In the short term, Tiffany is predicting a smoother holiday season. POS Go will make fulfilling BOPIS orders fast and easy for staff.\u00a0<\/span><\/p>\n\u201cThese devices make that process quicker for our shop staff to pick and pack those orders. We’re really gonna benefit from these time-saving elements when we get into our peak season during the holidays,\u201d Tiffany says.\u00a0<\/span><\/p>\nIn the long term, the brand will be focusing on expanding its purpose-driven apparel empire. \u201cGrowth is definitely in the cards for Kit and Ace, both on the ecommerce side as well as expanding our shop count. What’s great with Shopify is now we have an amazing omnichannel experience that’s really elevated our guest experience. We have a flexible and reliable commerce stack that supports our brand as it scales,\u201d Tiffany says.\u00a0<\/span><\/p>\n<\/div>\n
Vancouver-based fashion brand Kit and Ace specializes in purpose-driven, \u201celevated essentials that you can go anywhere in\u2014from morning to night, boardroom to beach,\u201d says Tiffany […]<\/p>\n","protected":false},"author":1,"featured_media":9789,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-9788","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts\/9788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/comments?post=9788"}],"version-history":[{"count":0,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts\/9788\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/media\/9789"}],"wp:attachment":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/media?parent=9788"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/categories?post=9788"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/tags?post=9788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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