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Apr 3, 2023<\/p>\n
Show Notes:<\/p>\n
Hard conversations can feel awkward. You like your
\nretail staff, but you have to bring up some things that are not
\ngoing right and need attention. Maybe you \u201clet it go\u201d and grit your
\nteeth. In today’s episode, we’re going to discuss a topic that many
\nof my clients face and some tips you can use to make these
\nconversations easier: how to have difficult conversations with good
\nstaff.<\/p>\n
Here are some key takeaways from this episode:<\/p>\n
- \n
- \n
It’s essential to have policies
\nand procedures in place, even if you have a small team. This will
\nhelp you maintain a healthy work environment and avoid any
\nmisunderstandings. Do\u00a0<\/p>\n<\/li>\n - \n
To start a difficult conversation,
\nuse these three sentences: 1) “Here’s what I would like you to stop
\ndoing,” 2) “Here’s what I would like you to start doing,” and 3)
\n“Here’s what I would like you to keep doing.”<\/p>\n<\/li>\n - \n
When addressing the issue, be
\nspecific, and clear, and provide examples. Offer solutions and
\nreinforce positive behaviors.<\/p>\n<\/li>\n - \n
If you’re struggling to find the
\nright words or approach, seek guidance from a coach or mentor.<\/p>\n<\/li>\n<\/ul>\n\u201cYou have to keep the ship upright. We have to keep
\nthings moving smoothly, and you deserve to have a business being
\nrun the way you want to run it. Your vision matters.\u201d – Wendy
\nBatten<\/p>\nRemember that as a leader, you set the culture, and
\nit’s your responsibility to ensure that your team members are
\nmeeting the standards you’ve established. Difficult conversations
\nmay be uncomfortable, but they’re necessary for the success of your
\nbusiness.<\/p>\nListen to the full episode for more details. Let\u2019s
\nkeep your retail shop a happy place for both you and your
\nstaff.\u00a0<\/p>\n“In the middle of every difficulty lies opportunity.”
\n– Albert Einstein<\/p>\n\u00a0<\/strong><\/p>\n
If you are ready to level up your retail business join
\nthe Retailer\u2019s
\nInner Circle or reach connect with Wendy for one on one
\ncoaching here.\u00a0<\/p>\n\u00a0<\/strong><\/p>\n
Resources Mentioned:<\/p>\n
Retailer\u2019s
\nInner Circle<\/p>\nRelated podcasts we think you\u2019ll like:\u00a0<\/p>\n
\u00a0<\/strong><\/p>\n
Episode
\n139: 6 Things to Focus on in 2023<\/p>\nEpisode
\n33: This Non-Negotiable Habit is Key to Creative CEO
\nSuccess<\/p>\nEpisode
\n78: Retailer Success Stories: Learning to Level Up with Amy
\nHart<\/p>\n\u00a0<\/p>\n
Full show notes here https:\/\/wendybatten.com\/151\/<\/p>\n
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