![\"Retail](\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png\")
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![\"Where](\"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2022\/02\/JL_P-14-696x467.jpg\" "\\"Where")
Despite the cost-of-living crisis looming large in retail, there are still growth opportunities to be had.<\/p>\n
Retail Gazette talks to retail leaders to find out where the big opportunties lie for their businesses.<\/p>\n
Pippa Wicks, executive director, John Lewis<\/h3>\n![\"John](\"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2022\/02\/John-Lewis-_-Partners-Kids_-Plain-Leggings_-Mid-Blue.jpg\")
John Lewis\u2019 Anyday brand<\/figcaption><\/figure>\nAnyday<\/span><\/h4>\n\u201cWe know that our partners, customers and suppliers will continue to be impacted by the cost of <\/span>living in 2023, so our focus remains on keeping prices as affordable as possible. <\/span><\/p>\n\u201cWe launched our Anyday range to offer more affordable lines across fashion and home and it\u2019s been our most successful own-brand launch ever. <\/span><\/p>\n\u201cWe will be expanding this range this year to ensure our customers continue to have a large collection of high-quality and affordable products to choose from for all life\u2019s moments. We\u2019ve also seen a huge uptick in customer demand for energy-saving gadgets from air dryers to air fryers, and we expect this demand to continue to grow in 2023.<\/span><\/p>\nSustainability<\/span><\/h4>\n\u201cSustainability is another area which presents a huge opportunity for us. <\/span><\/p>\n\u201cWith new partnerships with thelittleloop and Hurr, we\u2019re encouraging customers to adopt more sustainable shopping habits by offering them the chance to rent their clothing, alongside offering recycling initiatives such as FashionCycle. <\/span><\/p>\n\u201cWe\u2019re also committed to ensuring all John Lewis product categories have a \u2018buy back\u2019 or \u2018take back\u2019 option by 2025, with all own-brand products made with circular design principles in mind from 2028 \u2013 we look forward to progressing this goal next year.<\/span><\/p>\nRichard Walker, managing director, Iceland<\/h3>\n
![\"Biggest](\"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2023\/01\/Richard-Walker-Headshot-scaled-e1583856667708-1-2.jpg\")
<\/p>\n
Winning new customers from those trading down<\/span><\/h4>\nWalker explains: \u201cAs people continue to cut down on household costs, Iceland is seeing an increase in customers through its doors, who may have once gone to more expensive retailers to shop. <\/span><\/p>\n\u201cThose new customers, some of whom may never have been to Iceland before, provide a huge growth opportunity for us and we know we have something competitive to offer them in return.\u201d<\/span><\/p>\nJohn Edgar, CEO, Fenwick<\/h3>\n
![\"Fenwick](\"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2023\/01\/John-Edgar-scaled.jpg\")
<\/p>\n
Omnichannel investment<\/span><\/h4>\nFenwick boss John Edgar has found that department store chain\u2019s online channel is \u201cstill growing exponentially\u201d but stores remain crucial to the brand.<\/p>\n
\u201cI want to ensure that we\u2019re offering customers a curated and premium edit in all channels with trademark Fenwick hospitality, wherever and however they decide to shop with us.\u201d<\/span><\/p>\nEdgar says Fenwick will be \u201cinvesting significantly\u201d in both its digital business and stores this year.<\/p>\n
\u201cThe role of personal shopping, concierge, and the interplay between stores and digital is becoming increasingly important, and we are continually looking at ways in which we can make the relationship between our online and in-store offerings as seamless as possible,\u201d he says.<\/p>\n
\u201cWe want to emphasise our position as the go-to location for premium products across categories from fashion and beauty to lifestyle, in-store and online.\u201d<\/p>\n
Paul Marchant, CEO, Primark<\/h3>\n
![\"Primark\"](\"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2023\/01\/iwd-paul-1.jpg\")
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Store expansion<\/span><\/h4>\nPrimark boss Paul Marchant says store expansion and growing its in-store experience is teh fashion giant\u2019s biggest opportunity.<\/p>\n
Marchant says: \u201cOur stores will always be at the heart of our business, so investing in our expansion plans and in-store experiences will be our biggest opportunity. <\/span><\/p>\n\u201cWe\u2019ve announced plans to open 27 new stores in the 2023 financial year, adding 1 million sq foot of additional selling space, now across 15 international markets. <\/span><\/p>\n\u201cWe want to give customers more reasons to shop with us, including using partnerships such as Netflix, NBA, Disney and Greggs to drive shoppers to store, as well as our click-and-collect childrenswear trial that launched late last year.\u201d<\/span><\/p>\nMaria Hollins, managing director, Ann Summers<\/h3>\n
![\"Ann](\"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2023\/01\/Maria-Hollins.jpg\")
<\/p>\n
Stores<\/span><\/h4>\n\u201cOur biggest growth opportunity in 2023 will continue to be our stores. Post-pandemic consumers are more engaged with the store experience \u2013 this plays well to our exceptional service and advice.\u201d<\/span><\/p>\n\u201cAn exciting opportunity for us comes with the potential of new partners. Early 2023 we will be launching with Debenhams, a partner historically strong in the lingerie market.\u201d<\/span><\/p>\nWill Crumbie, CEO, FatFace<\/h3>\n
![\"FatFace](\"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2023\/01\/Will-Crumbie.jpg\")
<\/p>\n
Digital and international expansion<\/span><\/h4>\n\u201cOver the next 12 months, we see digital as continuing to be the biggest growth opportunity for us. <\/span><\/p>\n\u201cThere is huge potential in our website and partnerships to continue expanding our customer base and awareness. <\/span><\/p>\n\u201cIn addition to this, our North American business continues to grow strongly, and we\u2019ll be continuing our US expansion in the Michigan area, as well as opening our first Canadian store this spring.\u201d<\/span><\/p>\nLyssa McGowan, CEO, Pets at Home![\"Pets](\"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2023\/01\/Lyssa-McGowan-1.jpg\")
<\/h3>\nOmnichannel growth<\/span><\/h4>\nPets at Home boss Lyssa McGowan is also focusing on omnichannel growth as she sees this as \u201ca huge opportunity in the year ahead\u201d.<\/p>\n
\u201cAs consumers increasingly want to shop how and when they want, our omnichannel approach is key,\u201d she tells Retail Gazette.<\/p>\n
\u201cOur unique omnichannel pet care ecosystem, which blends the best of store retail with the flexibility of online and click and collect, is a true differentiator.\u201d<\/p>\n
Nathan Williams, chief operating officer, Mamas & Papas<\/h3>\n
![\"Mamas](\"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2023\/01\/Nathan-Williams-2048x1448-1.jpg\")
<\/p>\n
Accessibility and service<\/span><\/h4>\n\u201cOur momentum will continue into 2023 by making our ranges even more accessible to our customers in our home and overseas markets and, as a brand, becoming even more helpful to new and expectant parents to meet more of their needs and create lasting loyalty.\u201d<\/p>\n
\u00a0<\/p>\n<\/p><\/div>\n
Anyday<\/span><\/h4>\n\u201cWe know that our partners, customers and suppliers will continue to be impacted by the cost of <\/span>living in 2023, so our focus remains on keeping prices as affordable as possible. <\/span><\/p>\n\u201cWe launched our Anyday range to offer more affordable lines across fashion and home and it\u2019s been our most successful own-brand launch ever. <\/span><\/p>\n\u201cWe will be expanding this range this year to ensure our customers continue to have a large collection of high-quality and affordable products to choose from for all life\u2019s moments. We\u2019ve also seen a huge uptick in customer demand for energy-saving gadgets from air dryers to air fryers, and we expect this demand to continue to grow in 2023.<\/span><\/p>\nSustainability<\/span><\/h4>\n\u201cSustainability is another area which presents a huge opportunity for us. <\/span><\/p>\n\u201cWith new partnerships with thelittleloop and Hurr, we\u2019re encouraging customers to adopt more sustainable shopping habits by offering them the chance to rent their clothing, alongside offering recycling initiatives such as FashionCycle. <\/span><\/p>\n\u201cWe\u2019re also committed to ensuring all John Lewis product categories have a \u2018buy back\u2019 or \u2018take back\u2019 option by 2025, with all own-brand products made with circular design principles in mind from 2028 \u2013 we look forward to progressing this goal next year.<\/span><\/p>\nRichard Walker, managing director, Iceland<\/h3>\n
<\/p>\n
Winning new customers from those trading down<\/span><\/h4>\nWalker explains: \u201cAs people continue to cut down on household costs, Iceland is seeing an increase in customers through its doors, who may have once gone to more expensive retailers to shop. <\/span><\/p>\n\u201cThose new customers, some of whom may never have been to Iceland before, provide a huge growth opportunity for us and we know we have something competitive to offer them in return.\u201d<\/span><\/p>\nJohn Edgar, CEO, Fenwick<\/h3>\n
<\/p>\n
Omnichannel investment<\/span><\/h4>\nFenwick boss John Edgar has found that department store chain\u2019s online channel is \u201cstill growing exponentially\u201d but stores remain crucial to the brand.<\/p>\n
\u201cI want to ensure that we\u2019re offering customers a curated and premium edit in all channels with trademark Fenwick hospitality, wherever and however they decide to shop with us.\u201d<\/span><\/p>\nEdgar says Fenwick will be \u201cinvesting significantly\u201d in both its digital business and stores this year.<\/p>\n
\u201cThe role of personal shopping, concierge, and the interplay between stores and digital is becoming increasingly important, and we are continually looking at ways in which we can make the relationship between our online and in-store offerings as seamless as possible,\u201d he says.<\/p>\n
\u201cWe want to emphasise our position as the go-to location for premium products across categories from fashion and beauty to lifestyle, in-store and online.\u201d<\/p>\n
Paul Marchant, CEO, Primark<\/h3>\n
<\/p>\n
Store expansion<\/span><\/h4>\nPrimark boss Paul Marchant says store expansion and growing its in-store experience is teh fashion giant\u2019s biggest opportunity.<\/p>\n
Marchant says: \u201cOur stores will always be at the heart of our business, so investing in our expansion plans and in-store experiences will be our biggest opportunity. <\/span><\/p>\n\u201cWe\u2019ve announced plans to open 27 new stores in the 2023 financial year, adding 1 million sq foot of additional selling space, now across 15 international markets. <\/span><\/p>\n\u201cWe want to give customers more reasons to shop with us, including using partnerships such as Netflix, NBA, Disney and Greggs to drive shoppers to store, as well as our click-and-collect childrenswear trial that launched late last year.\u201d<\/span><\/p>\nMaria Hollins, managing director, Ann Summers<\/h3>\n
<\/p>\n
Stores<\/span><\/h4>\n\u201cOur biggest growth opportunity in 2023 will continue to be our stores. Post-pandemic consumers are more engaged with the store experience \u2013 this plays well to our exceptional service and advice.\u201d<\/span><\/p>\n\u201cAn exciting opportunity for us comes with the potential of new partners. Early 2023 we will be launching with Debenhams, a partner historically strong in the lingerie market.\u201d<\/span><\/p>\nWill Crumbie, CEO, FatFace<\/h3>\n
<\/p>\n
Digital and international expansion<\/span><\/h4>\n\u201cOver the next 12 months, we see digital as continuing to be the biggest growth opportunity for us. <\/span><\/p>\n\u201cThere is huge potential in our website and partnerships to continue expanding our customer base and awareness. <\/span><\/p>\n\u201cIn addition to this, our North American business continues to grow strongly, and we\u2019ll be continuing our US expansion in the Michigan area, as well as opening our first Canadian store this spring.\u201d<\/span><\/p>\nLyssa McGowan, CEO, Pets at Home<\/h3>\nOmnichannel growth<\/span><\/h4>\nPets at Home boss Lyssa McGowan is also focusing on omnichannel growth as she sees this as \u201ca huge opportunity in the year ahead\u201d.<\/p>\n
\u201cAs consumers increasingly want to shop how and when they want, our omnichannel approach is key,\u201d she tells Retail Gazette.<\/p>\n
\u201cOur unique omnichannel pet care ecosystem, which blends the best of store retail with the flexibility of online and click and collect, is a true differentiator.\u201d<\/p>\n
Nathan Williams, chief operating officer, Mamas & Papas<\/h3>\n
<\/p>\n
Accessibility and service<\/span><\/h4>\n\u201cOur momentum will continue into 2023 by making our ranges even more accessible to our customers in our home and overseas markets and, as a brand, becoming even more helpful to new and expectant parents to meet more of their needs and create lasting loyalty.\u201d<\/p>\n
\u00a0<\/p>\n<\/p><\/div>\n
\u201cWe launched our Anyday range to offer more affordable lines across fashion and home and it\u2019s been our most successful own-brand launch ever. <\/span><\/p>\n \u201cWe will be expanding this range this year to ensure our customers continue to have a large collection of high-quality and affordable products to choose from for all life\u2019s moments. We\u2019ve also seen a huge uptick in customer demand for energy-saving gadgets from air dryers to air fryers, and we expect this demand to continue to grow in 2023.<\/span><\/p>\n \u201cSustainability is another area which presents a huge opportunity for us. <\/span><\/p>\n \u201cWith new partnerships with thelittleloop and Hurr, we\u2019re encouraging customers to adopt more sustainable shopping habits by offering them the chance to rent their clothing, alongside offering recycling initiatives such as FashionCycle. <\/span><\/p>\n \u201cWe\u2019re also committed to ensuring all John Lewis product categories have a \u2018buy back\u2019 or \u2018take back\u2019 option by 2025, with all own-brand products made with circular design principles in mind from 2028 \u2013 we look forward to progressing this goal next year.<\/span><\/p>\n Walker explains: \u201cAs people continue to cut down on household costs, Iceland is seeing an increase in customers through its doors, who may have once gone to more expensive retailers to shop. <\/span><\/p>\n \u201cThose new customers, some of whom may never have been to Iceland before, provide a huge growth opportunity for us and we know we have something competitive to offer them in return.\u201d<\/span><\/p>\n Fenwick boss John Edgar has found that department store chain\u2019s online channel is \u201cstill growing exponentially\u201d but stores remain crucial to the brand.<\/p>\n \u201cI want to ensure that we\u2019re offering customers a curated and premium edit in all channels with trademark Fenwick hospitality, wherever and however they decide to shop with us.\u201d<\/span><\/p>\n Edgar says Fenwick will be \u201cinvesting significantly\u201d in both its digital business and stores this year.<\/p>\n \u201cThe role of personal shopping, concierge, and the interplay between stores and digital is becoming increasingly important, and we are continually looking at ways in which we can make the relationship between our online and in-store offerings as seamless as possible,\u201d he says.<\/p>\n \u201cWe want to emphasise our position as the go-to location for premium products across categories from fashion and beauty to lifestyle, in-store and online.\u201d<\/p>\n Primark boss Paul Marchant says store expansion and growing its in-store experience is teh fashion giant\u2019s biggest opportunity.<\/p>\n Marchant says: \u201cOur stores will always be at the heart of our business, so investing in our expansion plans and in-store experiences will be our biggest opportunity. <\/span><\/p>\n \u201cWe\u2019ve announced plans to open 27 new stores in the 2023 financial year, adding 1 million sq foot of additional selling space, now across 15 international markets. <\/span><\/p>\n \u201cWe want to give customers more reasons to shop with us, including using partnerships such as Netflix, NBA, Disney and Greggs to drive shoppers to store, as well as our click-and-collect childrenswear trial that launched late last year.\u201d<\/span><\/p>\n \u201cOur biggest growth opportunity in 2023 will continue to be our stores. Post-pandemic consumers are more engaged with the store experience \u2013 this plays well to our exceptional service and advice.\u201d<\/span><\/p>\n \u201cAn exciting opportunity for us comes with the potential of new partners. Early 2023 we will be launching with Debenhams, a partner historically strong in the lingerie market.\u201d<\/span><\/p>\n \u201cOver the next 12 months, we see digital as continuing to be the biggest growth opportunity for us. <\/span><\/p>\n \u201cThere is huge potential in our website and partnerships to continue expanding our customer base and awareness. <\/span><\/p>\n \u201cIn addition to this, our North American business continues to grow strongly, and we\u2019ll be continuing our US expansion in the Michigan area, as well as opening our first Canadian store this spring.\u201d<\/span><\/p>\n Pets at Home boss Lyssa McGowan is also focusing on omnichannel growth as she sees this as \u201ca huge opportunity in the year ahead\u201d.<\/p>\n \u201cAs consumers increasingly want to shop how and when they want, our omnichannel approach is key,\u201d she tells Retail Gazette.<\/p>\n \u201cOur unique omnichannel pet care ecosystem, which blends the best of store retail with the flexibility of online and click and collect, is a true differentiator.\u201d<\/p>\n \u201cOur momentum will continue into 2023 by making our ranges even more accessible to our customers in our home and overseas markets and, as a brand, becoming even more helpful to new and expectant parents to meet more of their needs and create lasting loyalty.\u201d<\/p>\n \u00a0<\/p>\n<\/p><\/div>\nSustainability<\/span><\/h4>\n
Richard Walker, managing director, Iceland<\/h3>\n
<\/p>\nWinning new customers from those trading down<\/span><\/h4>\n
John Edgar, CEO, Fenwick<\/h3>\n
<\/p>\nOmnichannel investment<\/span><\/h4>\n
Paul Marchant, CEO, Primark<\/h3>\n
<\/p>\nStore expansion<\/span><\/h4>\n
Maria Hollins, managing director, Ann Summers<\/h3>\n
<\/p>\nStores<\/span><\/h4>\n
Will Crumbie, CEO, FatFace<\/h3>\n
<\/p>\nDigital and international expansion<\/span><\/h4>\n
Lyssa McGowan, CEO, Pets at Home
<\/h3>\nOmnichannel growth<\/span><\/h4>\n
Nathan Williams, chief operating officer, Mamas & Papas<\/h3>\n
<\/p>\nAccessibility and service<\/span><\/h4>\n