{"id":17266,"date":"2026-08-09T16:42:11","date_gmt":"2026-08-09T16:42:11","guid":{"rendered":"https:\/\/dmsretail.com\/RetailNews\/the-intelligent-store-is-taking-shape\/"},"modified":"2026-08-09T16:42:11","modified_gmt":"2026-08-09T16:42:11","slug":"the-intelligent-store-is-taking-shape","status":"publish","type":"post","link":"https:\/\/dmsretail.com\/RetailNews\/the-intelligent-store-is-taking-shape\/","title":{"rendered":"The Intelligent Store Is Taking Shape"},"content":{"rendered":"<p> <p><a href=\"https:\/\/dmsretail.com\/online-workshops-list\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-496\" src=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png\" alt=\"Retail Online Training\" width=\"729\" height=\"91\" srcset=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png 729w, https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90-300x37.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/a><\/p><br \/>\n<\/p>\n<div>\n<p><span data-contrast=\"none\">Retailers have spent years\u00a0collecting data from cameras, sensors, point-of-sale systems, inventory platforms, loyalty programs, and mobile applications.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The next chapter\u00a0isn\u2019t\u00a0about gathering more information.\u00a0It\u2019s\u00a0about enabling stores to\u00a0<\/span><i><span data-contrast=\"none\">understand<\/span><\/i><span data-contrast=\"none\">\u00a0what\u2019s\u00a0happening,\u00a0<\/span><i><span data-contrast=\"none\">interact<\/span><\/i><span data-contrast=\"none\">\u00a0naturally with customers, and increasingly\u00a0<\/span><i><span data-contrast=\"none\">act<\/span><\/i><span data-contrast=\"none\">\u00a0on that information in real time.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">That\u2019s\u00a0transforming the\u00a0role of the store itself. Rather than simply executing transactions, stores are becoming environments that can continuously\u00a0observe, reason, and respond.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">What\u2019s\u00a0particularly exciting is that\u00a0we\u2019re\u00a0already seeing this evolution take shape;\u00a0not through one breakthrough application, but through an ecosystem of innovations\u00a0running on a common AI foundation. Through\u00a0<\/span><span data-contrast=\"none\">Cisco Compatible Solutions for AI<\/span><span data-contrast=\"none\">,\u00a0we\u2019re\u00a0working with industry-leading software providers to\u00a0validate\u00a0these solutions on Cisco infrastructure, helping retailers deploy AI with\u00a0greater\u00a0confidence and less complexity.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<h3><strong>From Awareness to Action<\/strong><\/h3>\n<p><span data-contrast=\"auto\">One of the biggest opportunities for AI is giving retailers better awareness of\u00a0what\u2019s\u00a0happening inside their stores while it still matters.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Think about a busy retail location, stadium, or entertainment venue. Managers have always wanted to understand where congestion is forming, how customer traffic changes throughout the day, or whether staffing levels match demand. Traditionally, much of that insight arrived after the fact, making it useful for planning but not for improving the\u00a0live\u00a0customer experience.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">That\u2019s\u00a0where solutions like\u00a0WaitTime\u00a0are changing the conversation.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<p class=\"p1\" style=\"text-align: center;\"><iframe class=\"lazy lazy-hidden\" loading=\"lazy\" data-lazy-type=\"iframe\" data-src=\"https:\/\/players.brightcove.net\/1384193102001\/SylXkiJb_default\/index.html?videoId=6400379773112&amp;t=70&amp;autoplay=true&amp;loop=true&amp;muted=true\" allowfullscreen=\"\" webkitallowfullscreen=\"\" mozallowfullscreen=\"\" width=\"640\" height=\"360\"><\/iframe><noscript><iframe loading=\"lazy\" src=\"https:\/\/players.brightcove.net\/1384193102001\/SylXkiJb_default\/index.html?videoId=6400379773112&amp;t=70&amp;autoplay=true&amp;loop=true&amp;muted=true\" allowfullscreen=\"\" webkitallowfullscreen=\"\" mozallowfullscreen=\"\" width=\"640\" height=\"360\"><\/iframe><\/noscript><\/p>\n<p>\u00a0<\/p>\n<p><span data-contrast=\"auto\">Using computer vision and AI,\u00a0WaitTime\u00a0analyzes occupancy, queue lengths, crowd density, and customer flow in real time. Instead of simply producing reports, it provides operational teams with immediate visibility into\u00a0what\u2019s\u00a0happening across a location, allowing them to make better staffing decisions, improve traffic flow, and respond before long lines or overcrowding affect the customer experience.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It\u2019s\u00a0an important example of AI moving beyond analytics and becoming operational intelligence.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<h3><strong>A More Natural Way to Engage<\/strong><\/h3>\n<p><span data-contrast=\"auto\">At the same time, AI is changing how retailers communicate with customers.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Retail experiences have long relied on kiosks, mobile apps, and static displays. Generative AI paired\u00a0with hologram technology\u00a0is making those interactions far more conversational and natural.\u00a0<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<p style=\"text-align: center;\"><iframe class=\"lazy lazy-hidden\" loading=\"lazy\" data-lazy-type=\"iframe\" data-src=\"https:\/\/players.brightcove.net\/1384193102001\/SylXkiJb_default\/index.html?videoId=6402350140112&amp;t=70&amp;autoplay=true&amp;loop=true&amp;muted=true\" allowfullscreen=\"\" webkitallowfullscreen=\"\" mozallowfullscreen=\"\" width=\"640\" height=\"360\"><\/iframe><noscript><iframe loading=\"lazy\" src=\"https:\/\/players.brightcove.net\/1384193102001\/SylXkiJb_default\/index.html?videoId=6402350140112&amp;t=70&amp;autoplay=true&amp;loop=true&amp;muted=true\" allowfullscreen=\"\" webkitallowfullscreen=\"\" mozallowfullscreen=\"\" width=\"640\" height=\"360\"><\/iframe><\/noscript><\/p>\n<p>\u00a0<\/p>\n<p><span data-contrast=\"auto\">Our work with Proto\u00a0Hologram\u00a0demonstrates\u00a0what\u2019s possible when conversational AI moves into physical retail environments.\u00a0From\u00a0helping shoppers\u00a0locate\u00a0products\u00a0or\u00a0answer questions about inventory,\u00a0to\u00a0checking out sports fans at concessions stands, the experience feels less like navigating software and more like talking with someone who understands the store.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The hologram itself captures attention, but it\u2019s really just the interface.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The bigger story is that retailers are creating experiences that are more intuitive, more personalized, and more accessible because AI can understand context and respond naturally in real time.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<h3><strong>When AI Begins to Execute<\/strong><\/h3>\n<p><span data-contrast=\"auto\">Perhaps the\u00a0most interesting shift is happening beyond observation and conversation.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AI is beginning to\u00a0participate\u00a0in physical operations.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A great example\u00a0is Artly, who\u00a0combines robotics, computer vision, and AI to\u00a0autonomously\u00a0prepare beverages.\u00a0AI-powered cameras continuously verify ingredients and equipment placement before each drink is made.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<p style=\"text-align: center;\"><iframe class=\"lazy lazy-hidden\" loading=\"lazy\" data-lazy-type=\"iframe\" data-src=\"https:\/\/players.brightcove.net\/1384193102001\/SylXkiJb_default\/index.html?videoId=6402351930112&amp;t=70&amp;autoplay=true&amp;loop=true&amp;muted=true\" allowfullscreen=\"\" webkitallowfullscreen=\"\" mozallowfullscreen=\"\" width=\"640\" height=\"360\"><\/iframe><noscript><iframe loading=\"lazy\" src=\"https:\/\/players.brightcove.net\/1384193102001\/SylXkiJb_default\/index.html?videoId=6402351930112&amp;t=70&amp;autoplay=true&amp;loop=true&amp;muted=true\" allowfullscreen=\"\" webkitallowfullscreen=\"\" mozallowfullscreen=\"\" width=\"640\" height=\"360\"><\/iframe><\/noscript><\/p>\n<p>\u00a0<\/p>\n<p><span data-contrast=\"auto\">It\u2019s\u00a0easy to look at a robotic barista and focus on\u00a0the novelty, but that\u00a0isn\u2019t\u00a0the story.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AI is increasingly trusted to\u00a0validate\u00a0processes, monitor physical environments, and execute routine tasks with consistency and precision.\u00a0Today,\u00a0that may be a latte. Tomorrow it could be inventory handling, product preparation, order fulfillment, of the entire cafe.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Retail AI is moving beyond recommendations and becoming part of how stores\u00a0operate.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<h3><strong>The Future Isn\u2019t Just Smarter, It is Continually Learning<\/strong><\/h3>\n<p><span data-contrast=\"auto\">At first glance, crowd\u00a0analytics, conversational assistants, and autonomous robotics seem like completely different applications.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Together, these examples illustrate a larger shift: AI is moving from analyzing retail operations to actively participating in them.\u00a0<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">That evolution\u00a0won\u2019t\u00a0be driven by a single AI application. It will come from an ecosystem of innovations that retailers can introduce over time as new opportunities\u00a0emerge.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The common thread is the foundation beneath them: infrastructure that can securely process data where\u00a0it\u2019s\u00a0created, simplify operations across thousands of locations, and support everything from AI inferencing at the edge to full-stack AI deployments. Whether organizations are deploying Cisco Unified Edge in distributed retail environments or building AI PODs in the data center to train and manage models, retailers need an architecture that allows intelligence to move seamlessly from centralized AI development to real-world execution in every store.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">That\u2019s\u00a0why\u00a0we\u2019ve\u00a0been investing in Cisco Compatible Solutions for AI. By combining a full stack of Cisco infrastructure, including compute solutions powered by Intel and others, with an expanding ecosystem of independent software vendors, we\u2019re helping retailers deploy AI solutions that have been tested to work together from day one; making it easier to move beyond isolated pilots and scale new innovations with confidence.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The most successful retailers\u00a0won\u2019t\u00a0be the ones with the most AI applications.\u00a0They\u2019ll\u00a0be the ones that build an architecture capable of continuously adopting\u00a0what\u2019s\u00a0next.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">To learn more about how Cisco Compatible Solutions for AI brings together\u00a0validated\u00a0partner solutions with Cisco infrastructure to accelerate AI deployment, visit the\u00a0<\/span><span data-contrast=\"none\">Cisco Compatible Solutions for AI page<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<\/p><\/div>\n<p><p><a href=\"https:\/\/dmsretail.com\/online-workshops-list\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-496\" src=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png\" alt=\"Retail Online Training\" width=\"729\" height=\"91\" srcset=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png 729w, https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90-300x37.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/a><\/p><br \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Retailers have spent years\u00a0collecting data from cameras, sensors, point-of-sale systems, inventory platforms, loyalty programs, and mobile applications.\u00a0\u00a0 The next chapter\u00a0isn\u2019t\u00a0about gathering more information.\u00a0It\u2019s\u00a0about enabling stores [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":17267,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-17266","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts\/17266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/comments?post=17266"}],"version-history":[{"count":0,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts\/17266\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/media\/17267"}],"wp:attachment":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/media?parent=17266"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/categories?post=17266"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/tags?post=17266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}