{"id":16747,"date":"2026-02-19T13:32:20","date_gmt":"2026-02-19T13:32:20","guid":{"rendered":"https:\/\/dmsretail.com\/RetailNews\/getting-proximate-reflections-from-the-first-year-of-40-communities\/"},"modified":"2026-02-19T13:32:20","modified_gmt":"2026-02-19T13:32:20","slug":"getting-proximate-reflections-from-the-first-year-of-40-communities","status":"publish","type":"post","link":"https:\/\/dmsretail.com\/RetailNews\/getting-proximate-reflections-from-the-first-year-of-40-communities\/","title":{"rendered":"Getting proximate: Reflections from the first year of 40 Communities"},"content":{"rendered":"<p> <p><a href=\"https:\/\/dmsretail.com\/online-workshops-list\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-496\" src=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png\" alt=\"Retail Online Training\" width=\"729\" height=\"91\" srcset=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png 729w, https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90-300x37.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/a><\/p><br \/>\n<\/p>\n<div>\n<p>A little more than a year ago, Cisco announced our next big ambition: 40 Communities. The 10-year initiative is audacious by design: to work in communities where we can be genuinely embedded, listen to local leaders to understand what\u2019s working and where needs are greatest, and focus our efforts where Cisco can add meaningful value. \u00a0We engage, support, and invest deeply in these places, using Cisco\u2019s technology, resources, and partnerships to address complex challenges and co-create and deliver solutions that build toward a future where everyone can thrive.<\/p>\n<p>In our first year, we designated Western North Carolina as our inaugural site in the devastating wake of Hurricane Helene, as communities grappled with isolation and the importance of connectivity and trusted local networks came sharply into focus. Mumbai followed as our second site \u2014 and first international market \u2014 building on Cisco\u2019s 30-year history of partnership and purpose-driven innovation in India. While these communities differ in significant ways, our work has surfaced powerful shared insights about building partnerships shaped by local knowledge, rooted in proximity, and designed for lasting impact.<\/p>\n<h2><strong>Listening first: Letting communities lead<\/strong><\/h2>\n<figure id=\"attachment_486364\" aria-describedby=\"caption-attachment-486364\" style=\"width: 394px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy lazy-hidden  wp-image-486364\" data-lazy-type=\"image\" src=\"https:\/\/blogs.cisco.com\/gcs\/ciscoblogs\/1\/2026\/02\/IMG_8042-scaled.jpg\" alt=\"\" width=\"394\" height=\"296\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-486364\" src=\"https:\/\/blogs.cisco.com\/gcs\/ciscoblogs\/1\/2026\/02\/IMG_8042-scaled.jpg\" alt=\"\" width=\"394\" height=\"296\"\/><\/noscript><figcaption id=\"caption-attachment-486364\" class=\"wp-caption-text\">Cisco\u2019s Erin Connor (center left) joins a group of Cisco Crisis Response volunteers during a Habitat for Humanity build in Western North Carolina.<\/figcaption><\/figure>\n<p>In September 2024, Hurricane Helene devastated Western North Carolina, isolating small mountain communities and disrupting vital lines of connection. Cisco\u2019s Crisis Response team mobilized to restore emergency connectivity to frontline responders, and by December, Western North Carolina became our first 40 Communities site. Those early weeks illustrated something important about what effective partnership looks like in practice: the local community already understood the needs and how best to meet them \u2014 our most effective contribution was to listen.<\/p>\n<p>Erin Connor, Director of Cisco Crisis Response, describes this \u201clisten first\u201d approach as foundational to the work. \u201cWe have to start by really listening \u2014 by trying to understand what\u2019s already happening, who the local actors are, and what work is already being done,\u201d she reflects. \u201cApproaching this with some humility and really listening to understand the priorities is essential.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<blockquote>\n<h2><em>\u201cWe\u2019re not the experts here; the communities know their needs best. When we listen first, we can show up as real partners and catalyze work that\u2019s already in motion\u201d<br \/><\/em><em>\u2014 Erin Connor, Director of Cisco Crisis Response<\/em><\/h2>\n<\/blockquote>\n<p>That same posture guided our work in Mumbai. Rather than arriving with predefined solutions, we convened a workshop that brought together local thought leaders, academic institutions, nonprofit partners, and corporate peers to clarify community priorities and where Cisco\u2019s capabilities could add the most value. Their insights shaped everything, from which focus areas to prioritize \u2014 like closing digital skills gaps, supporting innovation and early-stage entrepreneurs, and building cyber resilience \u2014 to how we\u2019d co-create solutions with our partners.<\/p>\n<p>Across both communities, listening has grounded our work in local knowledge and lived experience, allowing us to shape initiatives in genuine partnership with the people they\u2019re meant to serve.<\/p>\n<h2><strong>Proximity matters: Building trust over time<\/strong><\/h2>\n<figure id=\"attachment_486358\" aria-describedby=\"caption-attachment-486358\" style=\"width: 427px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy lazy-hidden wp-image-486358 \" data-lazy-type=\"image\" src=\"https:\/\/blogs.cisco.com\/gcs\/ciscoblogs\/1\/2026\/02\/WNC-Chief-Cares-Groundbreaking-in-Avery-Country-People-holding-shovels-1024x768.jpg\" alt=\"A group of seven men holding shovels in front of a large mound of soil during the groundbreaking for a new housing build in North Carolina.\" width=\"427\" height=\"320\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-486358 \" src=\"https:\/\/blogs.cisco.com\/gcs\/ciscoblogs\/1\/2026\/02\/WNC-Chief-Cares-Groundbreaking-in-Avery-Country-People-holding-shovels-1024x768.jpg\" alt=\"A group of seven men holding shovels in front of a large mound of soil during the groundbreaking for a new housing build in North Carolina.\" width=\"427\" height=\"320\"\/><\/noscript><figcaption id=\"caption-attachment-486358\" class=\"wp-caption-text\">Cisco\u2019s Christian Bigsby (center right) at the groundbreaking for a new housing community being built by the Chief Cares Foundation in Western North Carolina.<\/figcaption><\/figure>\n<p>From the outset, we knew that building trust would be central to the partnerships underpinning 40 Communities. But how does a company like Cisco work with a community to build and nurture that trust? The answer that has emerged during Year One is proximity \u2014 embedding ourselves in the communities where we work and being extremely intentional about how we show up and stay engaged.<\/p>\n<p>Christian Bigsby, Senior Vice President of Workplace Resources at Cisco and North Carolina resident, has seen firsthand how proximity builds trust in Western North Carolina. \u201cBeing proximate means showing up in three ways. First, there\u2019s initial triage, working directly with people on the ground. Second, we commit resources to show we\u2019re here for the long term. Third, we sustain that energy and participation. You need all three to build trust and be an effective partner.\u201d<\/p>\n<p>Proximity has similarly been central in Mumbai, where Cisco has operated for three decades \u2014 not just as a business, but as a partner in social impact. Through 40 Communities, we\u2019re strengthening longstanding partnerships while cultivating new ones to remain responsive to evolving needs. In India, 30 years of proximity have laid a strong foundation of trust \u2014 our task now is to remain intentional about how we show up, listen, learn, and adapt as the work unfolds.<\/p>\n<blockquote>\n<h2><em>\u201cAt the end of the day, we\u2019re not seeking to be tourists in these places. These are places where we work, where we live. We are committed to these communities because we\u2019re a part of them.\u201d<br \/><\/em><em>\u2014 Christian Bigsby, Senior Vice President of Workplace Resources<\/em><\/h2>\n<\/blockquote>\n<h2><strong>Staying focused: Serving as a catalyst for lasting change<\/strong><\/h2>\n<figure id=\"attachment_486355\" aria-describedby=\"caption-attachment-486355\" style=\"width: 483px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"lazy lazy-hidden  wp-image-486355\" data-lazy-type=\"image\" src=\"https:\/\/blogs.cisco.com\/gcs\/ciscoblogs\/1\/2026\/02\/DSC06382-scaled.jpg\" alt=\"Two men in suits sit on a stage during a panel event in Mumbai, India.\" width=\"483\" height=\"272\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-486355\" src=\"https:\/\/blogs.cisco.com\/gcs\/ciscoblogs\/1\/2026\/02\/DSC06382-scaled.jpg\" alt=\"Two men in suits sit on a stage during a panel event in Mumbai, India.\" width=\"483\" height=\"272\"\/><\/noscript><figcaption id=\"caption-attachment-486355\" class=\"wp-caption-text\">Cisco\u2019s Brian Tippens and Harish Krishnan attend a 40 Communities event in Mumbai, India.<\/figcaption><\/figure>\n<p>Listening and proximity reinforced another lesson from Year One: focus matters. When we concentrate on areas where Cisco\u2019s technology and expertise add the most value \u2014 connectivity, workforce development, support for startups and small businesses, and digital resilience \u2014 we can serve as a catalyst for community-led, sustainable change.<\/p>\n<p>Harish Krishnan, Managing Director &amp; Chief Policy Officer of Cisco India &amp; ASEAN, describes how in Mumbai, India\u2019s own digital ambitions converge naturally with this kind of focused partnership. \u201cIndia\u2019s digital journey is reaching new heights, and through 40 Communities Mumbai, we see immense potential to align with the government\u2019s vision for a Digital India and serve as a true force multiplier,\u201d he says. \u201cBy staying sharply focused on priorities like digital skills, small business support, and cybersecurity, we can leverage Cisco\u2019s core strengths to accelerate India\u2019s digital transformation.\u201d<\/p>\n<p>\u00a0<\/p>\n<blockquote>\n<h2><em>\u201cThis focus enables us to deliver meaningful, scalable outcomes that foster entrepreneurship, strengthen cyber resilience, and equip people with the skills and tools they need to thrive in a rapidly evolving digital economy.\u201d<br \/><\/em><em>\u2014Harish Krishnan, Managing Director &amp; Chief Policy Officer of Cisco India &amp; ASEAN<\/em><\/h2>\n<\/blockquote>\n<p>Brian Tippens, Senior Vice President and Chief Social Impact &amp; Inclusion Officer, describes how this principle has held true across both communities. \u201cIn both Western North Carolina and Mumbai, our partners know where the needs are, and they help us channel our resources for maximum impact,\u201d he says. \u201cListening and co-creating with our partners helps us feel confident that we\u2019re developing these solutions with the needs of the communities in mind and driving systemic, sustainable change.\u201d<\/p>\n<blockquote>\n<h2><em>\u00a0\u201cNo matter where we\u2019re working, the foundational principles are the same. Listening and proximity help us understand how Cisco can add value and be a force multiplier for genuine impact.\u201d<br \/><\/em><em>\u2014 Brian Tippens, Senior Vice President and Chief Social Impact &amp; Inclusion Officer<\/em><\/h2>\n<\/blockquote>\n<p>Our commitment to engage, support, and invest in 40 Communities remains audacious. One year in, we\u2019ve built a strong foundation that will allow us to deepen our work in our first two communities while thoughtfully expanding to new ones. Driving meaningful change in a rapidly changing world will require iteration and adaptation, but these principles \u2014 listening first, getting proximate, and staying focused \u2014 will serve as our north star in the years and communities to come.<\/p>\n<\/p><\/div>\n<p><p><a href=\"https:\/\/dmsretail.com\/online-workshops-list\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-496\" src=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png\" alt=\"Retail Online Training\" width=\"729\" height=\"91\" srcset=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png 729w, https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90-300x37.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/a><\/p><br \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A little more than a year ago, Cisco announced our next big ambition: 40 Communities. The 10-year initiative is audacious by design: to work in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16748,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-16747","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts\/16747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/comments?post=16747"}],"version-history":[{"count":0,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts\/16747\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/media\/16748"}],"wp:attachment":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/media?parent=16747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/categories?post=16747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/tags?post=16747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}