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I always look forward to Cisco Live. There\u2019s a unique energy that comes from connecting with our customers, partners, and colleagues in person, especially when we gather to discuss how technology is reshaping the way we all work and solve challenges. This month, I\u2019m excited to share how Cisco Support is evolving to truly being more personalized and proactive with Cisco IQ, and I am especially proud of the transformation underway in our Technical Assistance Center (TAC).<\/p>\n
Our Commitment in Action<\/strong> At Cisco Live Melbourne, the TAC Stand is more than a showcase. It\u2019s a hands-on, practical demonstration of how we\u2019re putting our commitment into action. Whether you\u2019re an engineer responsible for day-to-day operations or a leader charting the path for digital transformation, you\u2019ll see the future of support. A future that is proactive, predictive, and deeply personalized.<\/p>\n The Engine Behind Proactive Support<\/strong> Instead of juggling disconnected dashboards or wrestling with fragmented support channels, Cisco IQ provides an intuitive unified interface. It surfaces real-time asset insights, proactively identifies risks, and guides your team with prioritized, step-by-step actions tailored to your environment. This shift from reactive troubleshooting to proactive issue prevention is a game-changer. It means fewer surprises, fewer disruptions, and more time for your teams to focus on strategic initiatives and driving innovation.<\/p>\n What You\u2019ll Experience from Cisco Support <\/strong> Key highlights include:<\/p>\n Learning Together: Mini-Sessions That Address Real Needs<\/strong> The Power of our People <\/strong> Looking Ahead: Building What\u2019s Next, Together<\/strong> If you\u2019re joining us in Melbourne, I encourage you to stop by the TAC stand, engage with our experts, and experience firsthand how we\u2019re redefining support. We will have two locations, one in the CX area of the Showcase, and another within Digital Resilience. Be sure to look in the Cisco Live Session Catalog to add any of the sessions on your calendar. For more information on what CX has going on at Cisco Live Melbourne this year, check out Jacqui Guichelaar\u2019s blog \u201cGo Beyond Boundaries: Your CX Journey at Cisco Live Melbourne 2025!\u201d<\/p>\n I look forward to listening, learning, and building what comes next together.<\/p>\n
Every business I meet is grappling with growing complexity. As AI reshapes industries, the demands on IT have never been greater. Downtime isn\u2019t just inconvenient; it\u2019s costly. I hear firsthand how our customers rely on TAC to keep their environment running smoothly, and how the expectations for support are changing. It\u2019s no longer enough to wait for problems and react. The real need is for guidance that anticipates issues, prevents outages, and empowers teams to innovate with confidence.<\/p>\n
What excites me most this year is bringing Cisco IQ directly to our customers and partners. This isn\u2019t just another tool; Cisco IQ is a single, unified, AI-powered digital interface that revolutionizes the entire customer journey with ongoing optimization, operations, and transformation.<\/p>\n
With AI-powered Support, the TAC team is now empowered to have more personalized, deeper engagements than ever before. \u00a0Our experts will be available for direct, practical conversations whether you want to walk through a challenging scenario or explore how to get more value from your Cisco investments.<\/p>\n\n
One of the most rewarding aspects of Cisco Live is the opportunity to learn together. This year\u2019s agenda includes interactive sessions (check out the schedule) designed to address the challenges our customers face:<\/p>\n\n
Every innovation we bring to Cisco Support starts with our people, and their expertise, creativity, and determination to help customers succeed. I\u2019m continually inspired by how our teams listen, adapt, and go the extra mile. At Cisco Live, that spirit is evident in every conversation at the TAC Stand and in every demonstration we deliver.<\/p>\n
Cisco Live Melbourne is more than a showcase. It\u2019s a milestone on our journey toward a new era of customer support. Our mission is clear: empowering you with support that is always ready, always relevant, and always working to keep you ahead of the next challenge.<\/p>\n