{"id":14753,"date":"2025-02-15T03:05:21","date_gmt":"2025-02-15T03:05:21","guid":{"rendered":"https:\/\/dmsretail.com\/RetailNews\/dei-could-get-better-than-ever\/"},"modified":"2025-02-15T03:05:21","modified_gmt":"2025-02-15T03:05:21","slug":"dei-could-get-better-than-ever","status":"publish","type":"post","link":"https:\/\/dmsretail.com\/RetailNews\/dei-could-get-better-than-ever\/","title":{"rendered":"DEI could get better than ever"},"content":{"rendered":"<p> <p><a href=\"https:\/\/dmsretail.com\/online-workshops-list\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-496\" src=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png\" alt=\"Retail Online Training\" width=\"729\" height=\"91\" srcset=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png 729w, https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90-300x37.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/a><\/p><br \/>\n<\/p>\n<div>\n<div class=\"text-to-speech\">\n    <button class=\"text-to-speech__button button\"><\/p>\n<p>            <img decoding=\"async\" class=\"text-to-speech__button__icon\" src=\"https:\/\/www.retaildive.com\/static\/images\/audio_icon.svg?482016190122\" alt=\"\"\/><\/p>\n<p>        Listen to the article<br \/>\n        <span class=\"text-to-speech__button__audio-length\">10 min<\/span><br \/>\n    <\/button><\/p>\n<div class=\"text-to-speech__controls\">\n        <audio controls=\"\" class=\"js-text-to-speech\" preload=\"none\"><source src=\"http:\/\/res.cloudinary.com\/dmgi9movl\/video\/upload\/q_1\/v1739388667\/news\/text_to_speech\/dei-controversy-makes-policies-practices-stronger_ibhncn.wav\" type=\"audio\/mp3\"><\/source><\/audio><\/p>\n<div class=\"text-to-speech__controls__text\">\n            This audio is auto-generated. Please let us know if you have feedback.\n        <\/div>\n<\/p><\/div>\n<\/div>\n<p>The politicians, provocateurs and think tanks that in the past few years have worked to dismantle diversity, equity and inclusion may not appreciate the full consequences of their efforts.<\/p>\n<p>They\u2019ve used a variety of tactics, in the public and private sectors, including White House executive orders; lawsuits or the threat of lawsuits;\u00a0shareholder proposals; and needling on social media. They\u2019ve notched high-profile wins, most notably the Supreme Court\u2019s ruling against affirmative action and capitulation at several companies, including retailers and brands that have ended or scaled back their DEI programs.<\/p>\n<p>The successful challenges, inevitably, are forcing scrutiny of DEI practices. But they also provide an opportunity to reinforce DEI goals and execution, which David Glasgow, executive director of New York University\u2019s Meltzer Center for Diversity, Inclusion,\u00a0and Belonging, sees as a silver lining.<\/p>\n<p>Indeed, the victories are hardly universal. Because diversity, equity and inclusion are good for business for a variety of reasons,\u00a0most companies are not abandoning DEI. So far in 2025,\u00a0Target,\u00a0Nike and Costco are among those that have defended at least some aspects of their policies (in Costco\u2019s case,\u00a0vociferously). As the Heritage Foundation, a major DEI foe, noted in November, most Fortune 500 companies continue to publicly commit to DEI.<\/p>\n<p>\u201cIt is a time for companies to refine and strengthen their inclusion efforts in ways that reduce the risk in the short term \u2014 because the risk is real, and we know that \u2014 and in ways that are sustainable in the long term,\u201d said Adrienne Pulido, vice president of inclusion insights at Kantar. \u201cSo it is looking at both ends of the spectrum, in terms of being very clear about what inclusion means to their business.\u201d<\/p>\n<h3 class=\"standard-heading\">What DEI is and isn\u2019t<\/h3>\n<p>DEI is being pilloried as discriminatory and unfair, yet these systems are designed to create a business that is neither. That is, a business where employees have a variety of backgrounds and perspectives (diversity); hiring, promotion and other actions are executed fairly (equity); and the culture is comfortable and inviting to all who work there (inclusion).<\/p>\n<p>\u201cUnpacking what DEI is and what inclusion is, is part of this moment we&#8217;re in and part of the conversation that companies need to have about their strategies,\u201d Pulido said by video conference. \u201cWhat does DEI mean to the business itself? What does it mean to the business and to the future business? Because the demographics of the country are changing, and our research shows that inclusion as a concept, as an idea, is very popular among Americans of all backgrounds.\u201d<\/p>\n<p>DEI goals for most companies are more important than ever because the markets for their products and services are more diverse than they were a decade or more ago, according to Effenus Henderson, who has worked in recruiting, staffing and succession planning at companies in the U.S. and abroad since the 1970s.<\/p>\n<p>\u201cThis attack is amplified through the use of social media and technology and psychometrics, where emotions get aroused and reinforced,\u201d he said by phone. \u201cBut fundamental to all this is that DEI is not about creating systems that are discriminatory, or about quotas, or a focus on one thing at the exclusion of others. I don&#8217;t think organizations have really done that. What they have been doing is really trying to expand participation because of the growing demographic change that we&#8217;re seeing.\u201d<\/p>\n<p>The need to develop DEI strategies that fit with and further business strategies dictates the involvement of leadership, according to Henderson. Too often, though, they are left to the human resources department, leaving companies at risk of adopting DEI programming that is ineffective and possibly indefensible.<\/p>\n<section class=\"storylines-carousel-wrapper hide-small show-large\" id=\"desktop-carousel\"\/>\n<p>\u201cThe companies that are able to navigate this generally are the ones where leadership has spent the time talking about it,\u201d he said. \u201cIt&#8217;s not just about reacting to the George Floyd situation or to civil rights laws or litigation. It&#8217;s really, \u2018How do we integrate this as a part of the DNA of who we are as an organization?\u2019 If your organization is more performative, then they don&#8217;t really understand how it helps to shape business strategy and policy.\u201d<\/p>\n<p>DEI should be treated like any other strategic priority, according to Tim Heneveld, country director for Pergolux in North America. With DEI under the spotlight, it\u2019s a good moment to reassess whether hiring, workplace environment, leadership and operational strategies fit with broader aims.<\/p>\n<p>\u201cThat means setting measurable goals, using data to track impact, and holding leadership accountable,\u201d Heneveld said by email. \u201cSome organizations are feeling pressure to scale back DEI, but I think doing so would be shortsighted. Instead, companies should refine their DEI strategies, aligning them with long-term business goals rather than reacting to what they are seeing in the media or any other outside factors. I&#8217;ve experienced, firsthand, workplaces can attract top talent, strengthen their teams, and improve retention.\u201d<\/p>\n<p>In some cases, companies are continuing with their DEI efforts, but changing the names of their initiatives or titles of their employees, experts said.\u00a0<\/p>\n<p>Crafting DEI initiatives and training is always a work in progress because businesses, markets and demographics evolve, according to Henderson. For many companies, that may mean avoiding those three letters of the alphabet, or the words \u201cdiversity, equity and inclusion.\u201d But that, too, requires some thought, he said.<\/p>\n<section class=\"storylines-carousel-wrapper show-small hide-large\" id=\"mobile-carousel\"\/>\n<p>\u201cIs continuing to refer to it under those banners still appropriate, and if I look at renaming it, am I doing that to help enhance our appeal to the markets of the customers and employees we serve? Are we doing it as a reactive, defensive thing for a short-term issue that&#8217;s hot and heavy right now?\u201d he said. \u201cGet clarity around your objectives, the alignment with your strategies, and then decide whether how you are framing it today will work for you tomorrow and the day after. At some companies, it may mean one thing, and to others it may mean something else.\u201d<\/p>\n<h3>The legal concerns<\/h3>\n<p>The list of lawsuits against DEI programs tracked by the Meltzer Center is long, and getting longer.<\/p>\n<p>Most of these claims invoke civil rights laws intended to end or prevent unfair hiring practices or contracts. Frequently that includes Title VII of the Civil Rights Act, barring discrimination based on race, color, religion, sex and national origin; Section 1981 of the federal code barring discrimination in contracts; and the U.S. Constitution\u2019s equal protection clause, according to Glasgow.\u00a0The Meltzer Center advises companies to avoid DEI practices that give preference to members of certain groups and involve a tangible benefit.<\/p>\n<p>Evaluating whether a company\u2019s DEI programs run afoul of the latest interpretations of these codes entails enlisting attorneys or other compliance experts.<\/p>\n<p>\u201cThis has become a thriving legal practice area,\u201d Glasgow said.<\/p>\n<p>Any business strategy should always be grounded in risk mitigation, and this is just another place for companies to check, according to Henderson. Companies may learn that, to avoid risk, certain aspects of their DEI programs should change.<\/p>\n<p>Others may find that they pass muster. In its proxy statement urging shareholders to vote against a proposal that could have weakened its DEI programs, Costco\u2019s board of directors made clear that the retailer regularly evaluates its \u201cpractices concerning compliance with law, including evolving Supreme Court decisions.\u201d<\/p>\n<p>In describing how Costco obeys the law and does not discriminate in hiring, promotion and other practices, the board also provided a litany of protected statuses. This is a reminder that, while civil rights statutes are being leveraged to overturn DEI practices, they nevertheless do bar discrimination for a host of reasons. Moreover, any company that does business abroad will encounter antidiscrimination law that isn\u2019t being disrupted by political activism the way it is in the U.S., Henderson said.<\/p>\n<p>\u201cIf you look at Canada, Europe, Asia and South America, there are regulations and laws that support and value diversity,\u201d he said. \u201cSo backing away from DEI may, in fact, create harm for your business strategies in other parts of the world. It&#8217;s not a simple answer, and it just depends on who you are.\u201d<\/p>\n<p>While it may seem like DEI programs are quickly getting scrapped in order to avoid controversy, most are simply under review, Glasgow and others said.<\/p>\n<p>\u201cI think it&#8217;s prompting a much deeper reflection within companies, not just on what is strictly legal or illegal in what we&#8217;re doing, but on what has been working and what has not been working,\u201d Glasgow said. \u201cCould we be doing this work more effectively, in a way that actually helps us achieve our business goals, or helps us create the kind of culture that we want to create? Are there things that have been low impact, or maybe even have a negative impact, that we should get rid of, even if it&#8217;s not for legal reasons? I think the moment that we&#8217;re living in now could be a helpful reset moment for the field.\u201d<\/p>\n<\/p><\/div>\n<p><p><a href=\"https:\/\/dmsretail.com\/online-workshops-list\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-496\" src=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png\" alt=\"Retail Online Training\" width=\"729\" height=\"91\" srcset=\"https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90.png 729w, https:\/\/dmsretail.com\/RetailNews\/wp-content\/uploads\/2022\/05\/RETAIL-ONLINE-TRAINING-728-X-90-300x37.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/a><\/p><br \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Listen to the article 10 min This audio is auto-generated. Please let us know if you have feedback. The politicians, provocateurs and think tanks that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14754,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-14753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts\/14753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/comments?post=14753"}],"version-history":[{"count":0,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/posts\/14753\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/media\/14754"}],"wp:attachment":[{"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/media?parent=14753"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/categories?post=14753"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dmsretail.com\/RetailNews\/wp-json\/wp\/v2\/tags?post=14753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}