The Telecom Retail Management Workshop

LasVegas-Workshop Venue

The Telecom Retail Management Workshop

February 5-6-7, 2024 – The Westin, Las Vegas, NV, US

Register at the Bottom of the Page

 The Main Customer “Touch Point” is the Telecom Retail Store.
This Workshop Helps You Better Manage Your Store(s) and Maximize Customer Experience and Revenue.

What Our Previous Participants Say:

“I attended the Retail Operations Management Workshop for Mr. Matt Parmaks for three days when I was working in Orascom Telecom Holding. All what I can say is that not only Mr. Matt helped my company to shift its revenue up to double, but also shifted my mind and changed way of thinking. His approach was simple and clear in defining the challenges and how to overcome them. He demonstrated his limitless global practical experience in the retail management and was very much keen to transfer all his knowledge to us. I owe Matt a lot and would travel the world after him to attend all his workshops if I could.” 

Dr. H.S. HR Director, Orascom Telecom

“The Retail Operations Management Workshop provided by DMSRetail has exceeded expectations. The Program has provided me with new ideas and methods to getting the job done effectively. The delivery of the content and the use of examples and and scenarios was exceptional. I would definitely recommend this session to others within my company. You can consider me a “delighted customer” 

R. S. Head of Retail, Digicel

“Extremely informative workshop and I can’t wait to implement ideas when I return. Excellent facilitation and I would highly recommend this course/workshop to “anyone” in any “position” in the retail world.” 

A.McA. – Retail Operations Manager – NWTel

“One of the best training I ever attended” 

M.R. – Senior Manager, Retail – Etisalat


Program Outline:

DAY 1:

RightArrowBlue Best Practices in Retail Leadership
RightArrowBlue Management vs. Leadership and why you need them both
RightArrowBlue Advanced Retail Management Concepts
RightArrowBlue Understanding the Customer-Product-Staff Triangle
RightArrowBlue Exceptional Customer Experience Strategies for Telecom Retail
RightArrowBlue Exceeding the expectations in every turn
RightArrowBlue Setting Objectives and Goals
RightArrowBlue Company-Store-Personal goals and objectives and how they all work together

DAY 2:

RightArrowBlue Developing a Winning Performance Culture
RightArrowBlue Ingredients of creating an ever lasting performance environment
RightArrowBlue Employee Motivation Insights and Techniques
RightArrowBlue What makes associates tick and how to implement motivation systems
RightArrowBlue Retail Employee Performance and Skills Evaluation Tools
RightArrowBlue Practical and proven performance evaluation system
RightArrowBlue Retail Math, Formulas and Explanations
RightArrowBlue Important retail metrics and formulas to gather the required business intelligence

DAY 3:

RightArrowBlue Telecom Retail Key Performance Indicators (KPI’s)
RightArrowBlue Key issues and challenges in the telecom retail environment and their quantification process
RightArrowBlue What to Measure, How to Measure and How to Interpret the Results & Take Action
RightArrowBlue Specific measurement methods and techniques to take the mystery out of numbers
RightArrowBlue Inventory Management & Control
RightArrowBlue Organizing – Planning Techniques and Tools Specific to a Telecom Retail Environment
RightArrowBlue Not every retail environment is the same. Telecom retail requires its own set of planning and organizing tools
RightArrowBlue The Sales Management Process for the Telecom Retail Environment
RightArrowBlue Step by step analysis of the most effective selling process in telecom retail and it’s management to produce the top results

Q & A

Certificate Ceremony
Who Should Attend:

Mid and Senior level Telecom Retail Managers from all disciplines will greatly benefit from this workshop.

Why You Should Attend:

Number one Practical, applicable and actionable content delivered by top experts in Retail Operations, Brand & Category Management in Telecom Retail Business and in driving sales, productivity and profitability. Proven to increase those metrics by double digits. Check out the testimonials.

Number two Value: Apart from acquiring complete knowledge, participants will enjoy a 30-Day unlimited Q&A through email after the workshop (A $1,000 value by itself)

Number three ROI: Return on investment can be as high as 1,000 times the registration fee based on your company revenues and how many techniques, ideas and methods from the workshop you implemented.

Number four Guarantee: If you feel that for whatever reason this workshop is not suitable to your needs by the end of the first morning, we will refund your registration fee right on the spot.

Number five Full Year Membership in Retail Business Academy. (Value: $1,164)


The Telecom Management Workshop is led by senior members of DMSRetail as well as members of Senior Management from leading companies in the industry, with extensive know-how in Retail Management and with 135 years of combined experience.

Please note: Class size is strictly limited to 20 people. First come, first served. Group discount applies to 3 or more participants from the same company registering at the same time.

Please also note: Non Disclosure agreement with the participant will be required; agreeing to the use of the information obtained in this workshop for their own or their company’s purposes only. Outside dissemination of the Workshop content is strictly prohibited.

Case for the House Account

Payment Details & How to Pay:

1. Registration fees for the Workshop:
 Individual Rate: US$2,995.00, Group Rate: US$2,495 – Min 3 participants from the same company ($3,495 if you pay at the door – subject to availability)

2. Company Checks or Bank (Wire) transfers are accepted. 
Call +1 (312) 239-0919 or email: to get the transfer details.

3. You can order by phone with credit card, please call +1 (312) 239-0919

4. You can pay by company or personal credit card by clicking the appropriate “Register Now” button below:

What is Included:Workshop Certificate

Checkmark Continental breakfast

Checkmark Full lunch

Checkmark All-day refreshments

Checkmark Presentations, practical exercises and case studies

Checkmark All workshop materials and all take away materials including Retail Success Strategies (Video)(Retail Value: $197), Recent Retail Technologies (Video)(Retail Value: $197) and

Checkmark Full Year of Retail Business Academy Membership (Retail Value: $1,164)

The Telecom Retail Management Workshop

Claim Your Spot! Click the “Register Now” Button!

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Current Dates & Locations:

Workshop Venue Las Vegas

Dates & Location Individual: Only $2,995 Group: Only $2,495

 February 5-6-7, 2024


 Las Vegas, NV, US

DMSRetail Workshop Registration DMSRetail Workshop Registration


Dates & Location Individual: Only $2,995 Group: Only $2,495

 March 5-6-7, 2023

 The Westin Colonnade

 Miami. FL, US

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Dates & Location Individual: Only $2,995 Group: Only $2,495

 April 17-18-19, 2024

 Sheraton City Center

 Istanbul, TR

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Dates & Location Individual: Only $2,995 Group: Only $2,495

 May 1-2-3, 2024

 Marriott FallsView

 Niagara Falls, ON, CA

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Dates & Location Individual: Only $2,995 Group: Only $2,495

 June 6-7-8, 2024

 Marriott Kensington

 London, UK

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Dates & Location Individual: Only $2,995 Group: Only $2,495

 July 23-24-25, 2024

 Marriott Downtown

 Toronto, ON, CA

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Dates & Location Individual: Only $2,995 Group: Only $2,495

 August 6-7-8, 2024

 Sheraton Dubai Creek

 Dubai, AE

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*Min. 3 participants from the same company

Contact: Josephine Hill
Phone: +1 (813) 556-6437 or +1 (800) 953-4501


Trusted by the smartest employees at these organizations (partial list) Down Arrow Green

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“The price of education is paid just once. The price of ignorance is paid forever!” Anonymous

A Certificate is awarded at the conclusion of the workshop.

Contact: email or call +1 (813) 556-6437



DMSRetail reserves the right to change dates and/or locations, and to cancel any workshop at any time. If a registered and paid participant cannot attend a workshop they may send a substitute or they may attend a future workshop in the location they choose. The credit does not expire. If DMSRetail cancels a workshop, registered paid participants are entitled to a refund of their workshop fee paid. DMSRetail is not responsible for any other costs.