“How to Run a High-Performance Retail Store”
Results That Pay Off Instantly – Practical, Applicable, Actionable
Upcoming Dates & Location:
May 8-9, 2023 – Sheraton Dubai Creek, Dubai, AE
See all other Dates & Locations below
Store Management for Maximum Success is a two day, information packed professional development opportunity for retail field personnel who have supervisory responsibilities.
We know it’s difficult to schedule time to learn more about Key Performance Indicators and how you can use them effectively to coach and train your associates; and about recruiting, hiring and training.
It’s even more difficult to find time to meet with your peers in the retail industry. That’s what makes this two day workshop so powerful.
It goes beyond just learning; it’s empowering. You’ll go back to your store with a renewed sense of purpose and pride in your chosen profession.
DMSRetail considers the Store Management position extremely important for the success of any retail organization.
That is why this powerful workshop packs heavy duty performance techniques, tactics and methods.
Practical exercises to further strengthen the participants influence on the individual and total store performance are part of this workshop, to make sure nothing is left to chance.
Praise for “Store Operations for Maximum Success Workshop”:
“Good stuff. Very practical with relevant experience shared.”
“This training was very educational. Facilitator shared very interesting experiences. Thank you DMSRetail”
“It has been most insightful and exciting.”
“I really enjoyed myself in this training. I want to come back for more.”
Agenda
Day 1
Application of Retail Metrics, KPI’s & Retail Math in Retail Management
What to Measure
How to Measure
6 Pillars of Retail
Key Performance Indicators
Commonly Used Formulas
Store operating Statement (P&L Statement)
Balanced Score Cards & Their Implementation
How to Interpret the Results
How to Determine the Best Action Based on the Results
Day 2
The Store Manager’s Keys to Success
Hiring Right – Interview Skills
Training, Coaching & Building a High Performance Team
Effective Retail Sales Management
“I Succeed” Performance Evaluation & Management System
Productive Staff Meetings
Top 5 Factors that Determines the Success of Retail Operations
Customer Focus at the Front Lines
Attributes of the “Customer Centric” Front Line Employee
Lifetime Value of a Customer
The Service – Profit Chain at the Store Level
Do’s and Don’ts of Customer Service for Maximum Loyalty and Profit
Q & A
Certificate Awards
The Store Management for Maximum Success does it all in two days, at an affordable price. This is your opportunity to develop skills and relationships that can help you, even through difficult economic times.
Who should attend: Store Managers and other personnel with supervisory responsibilities at store level.
Faculty: DMSRetail Consultants have over 135 years of combined experience at all levels of retail organization from sales associate to CEO.
Our experience spans all retail formats as well as diverse merchandise groups, from electronics retail to apparel and from candies to candles.
We have retail metrics, retail math and retail business intelligence experts and we have top expertise in store operations, sales management and customer service excellence.
Duration: 2 days; 9:00 AM – 5:00 PM
Registration Fee: US$1,495.00. At the door: US$1,995.00 (subject to availability).
Group Discount: US$1,295 per person in a group of 3 or more registrants from the same company.
Payment methods:
1. You can pay by company check or bank (wire) transfer. Please Call +1 (312) 239-0919 or email: training@dmsretail.com
2. You can pay by phone with a credit card please call +1 (312) 239-0919.
3. You can pay through Western Union. Please email training@dmsretail.com or call +1 (312) 239-0919 for payment information.
4. You can pay online with personal or company credit card.
Store Operations for Maximum Success Workshop
Register Now!
| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
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May 8-9, 2023 Sheraton Dubai Creek Dubai AE |
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| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
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June 5-6, 2023 The Westin Las Vegas, NV, US |
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| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
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July 3-4, 2023 Marriott FallsView Niagara Falls, ON, CA |
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| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
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August 7-8, 2023 Sheraton City Center Istanbul, TR |
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| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
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September 4-5, 2023 Marriott Kensington London, UK |
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| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
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October 2-3, 2023 Marriott Downtown Toronto, ON, CA |
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| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
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November 6-7, 2023 Sheraton Dubai Creek Dubai, AE |
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- Min 3 participants from the same company
Contact: Josephine Hill
email: JoHill@dmsretail.com
Phone: +1 (312) 239-0919 or +1 (800) 953-4501
Our Customers’ Organizations listed below are entitled to a discount. Please Inquire.
ABC | ACCENTURE | ACE MART | ADIDAS | ADVENTURE HQ | ALMUTLAQ | AL DAWAA | AML FOODS | ANN FONTAINE | ARAMARK | AVON | BEST BUY | BOSE | BOSTON COLLEGE | BROOKSTONE | BROWN SHOE | CALVIN KLINE | CANADIAN TIRE | CAPGEMINI | CHICO’S | COLE’S | ST. JOHN’S UNIVERSITY | COLUMBIA | CON AGRA FOODS | COURTS | CRATE & BARREL | CRAYOLA | CVS | DACOSTA MANNINGS | DATAWAVE | DFS GALLERIA | DICKIES | DIGICEL | DISNEY | DOLLAR GENERAL | DOLLAR TREE | DOW JONES | DRESSBARN | DU | DUBAI DUTY FREE | EAGLE LEATHER | ELIE TAHARI | ETISALAT | FERRARI WORLD | FOOD LION | FORZANI GROUP | FOSSIL | FRED MEYER | FRUITS & PASSION | GAP | GENERALELECTRIC | GENWORTH FINANCIAL | GEORGETOWN UNIVERSITY | GRACE KENNEDY | HANES BRANDS | HARLEY DAVIDSON | HEINEKEN | HP | HINES | HOME DEPOT | IBM | IKEA | INFOSYS | KELWOOD | KELLOGGS | KENNETHCOLE | KIRKLAND”S HOME | KRAFT | KUNOOZ AL SEHA | LIDS | LIME | LIMITED BRANDS | LIZ CLAIBORNE | L’OREAL | LOWE’S | LUCY | LULULEMON | LVMH | MASSY STORES | MAYTAG | MICHAELS | MIGROS | MOBILY | MOBINIL | NAHDI | NATURE’S WAY | NEW BALANCE | NINE WEST | NORDSTROM | NORTHWESTEL | OAKLEY | ORACLE | PHARMACY ONE | PIER1IMPORTS | PUMA | QUICK SILVER | RAGAB SONS | RALPH LAUREN | REEBOK | RING | RITZ CARLTON | ROYALDOULTON | SALT LAKE COLLEGE | SAMSUNG | SAP | SAS | SEARS | SERVIS | SHARAF DG | SIEMENS | SKETCHERS | SONY | STANFORD UNIVERSITY | STAPLES | STARBUCKS | STEVE MADDEN | SUPER CENTRE | SWAROVSKI | SWATCH | TARGET | TATA | TESCO | PRINCETON REVIEW | TIFFANY | TIMBERLAND | TOY’S’R’US | UNICOMER | UNIVERSAL | UNIVERSITY OF LOUISVILLE | UNIVERSITY OF WISCONSIN | VERIZON | VF | VICTORINOX | VIDEOTRON | WALMART | WHOLE FOODS | WYNN RESORTS | YANKEE CANDLE | YM | ZALE | ZAIN | ZAPPOS
” The price of education is paid just once. The price of ignorance is paid forever! “ Anonymous
DMSRetail reserves the right to change dates and/or locations, and to cancel any workshop at any time. If a registered and paid participant cannot attend a workshop they may send a substitute or they may attend a future workshop in the location they choose. The credit does not expire. If DMSRetail cancels a workshop, registered paid participants are entitled to a refund of their workshop fee paid. DMSRetail is not responsible for any other costs.