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The Retail Cashier Performance Workshop

The Retail Cashier Performance Workshop

Did you know that the checkout experience is one of the top factors that determine whether a customer will return to your store or not?
 
Program Outline

Red Arrow Right The Cashier performing at “C” level
Red Arrow Right That ever lasting impression
Red Arrow Right Sales Ability, Traits and Characteristics of a great Cashier
Red Arrow Right How to display manners extraordinaire
Red Arrow Right Diplomacy Skills – What you need to know to handle your function smoothly, effortlessly and diplomatically
Red Arrow Right The Cashier’s opinion counts – How to become a valued and respected source of information to your Manager
Red Arrow Right The cash desk, area, supplies, cleanliness and organization
Red Arrow Right Key Performance Indicators for Cashiers
Red Arrow Right Understanding which KPI’s they can have a positive impact on in their position as Cashier: Conversion, Units per Transaction; Sales per Transaction; Number of Customers carrying your loyalty card, and more.
Red Arrow Right Learn how Cashiers can positively affect the Profit & Loss Statement
 
Certificate Awards Ceremony

 
Who Should Attend: This workshop is suited to all cashiers and those aspiring to be cashiers, in any retail or service business.
Workshop Fees:  US$ 249 per person

 
Workshop fees include presentations, practical exercises, continental breakfast, full lunch, refreshments, all workshop materials and all take away materials.
 
DMSRetail reserves the right to change dates and/or locations, and to cancel any workshop at any time. If a registered and paid participant cannot attend a workshop they may send a substitute or they may attend a future workshop in the location they choose. The credit does not expire. If DMSRetail cancels a workshop, registered paid participants are entitled to a refund of their workshop fee paid. DMSRetail is not responsible for any other costs.

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