The Retail Cashier Performance Workshop
Did you know that the checkout experience is one of the top factors that determine whether a customer will return to your store or not?
Program Outline
The Cashier performing at “C” level
That ever lasting impression
Sales Ability, Traits and Characteristics of a great Cashier
How to display manners extraordinaire
Diplomacy Skills – What you need to know to handle your function smoothly, effortlessly and diplomatically
The Cashier’s opinion counts – How to become a valued and respected source of information to your Manager
The cash desk, area, supplies, cleanliness and organization
Key Performance Indicators for Cashiers
Understanding which KPI’s they can have a positive impact on in their position as Cashier: Conversion, Units per Transaction; Sales per Transaction; Number of Customers carrying your loyalty card, and more.
Learn how Cashiers can positively affect the Profit & Loss Statement
Certificate Awards Ceremony
Who Should Attend: This workshop is suited to all cashiers and those aspiring to be cashiers, in any retail or service business.
Workshop Fees: US$ 249 per person
Workshop fees include presentations, practical exercises, continental breakfast, full lunch, refreshments, all workshop materials and all take away materials.
DMSRetail reserves the right to change dates and/or locations, and to cancel any workshop at any time. If a registered and paid participant cannot attend a workshop they may send a substitute or they may attend a future workshop in the location they choose. The credit does not expire. If DMSRetail cancels a workshop, registered paid participants are entitled to a refund of their workshop fee paid. DMSRetail is not responsible for any other costs.
