Category: Customer Experience

Retail Staff Bullies Customer

July 12, 2019

At Costco, no one expects or needs much assistance while shopping. Everyone knows how it works. They sign, ticket and

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Word to the RetailWise XV

November 05, 2018

Should you gently nudge your customers to give you a high score on their Customer Service Survey?  Recently, I was

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Word to the RetailWise X

October 05, 2018

Make sure your efforts, to attract new business, don’t offend your loyal customers. Sometimes, we go all out for new business. Sometimes, that

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Word to the RetailWise VIII

September 27, 2018

Never implement policies or procedures without asking the critical questions first.  And the questions are… “How will this policy or

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