If you manage, or own, even one retail store, you probably know that it’s true. And if you happen to be a perfectionist, well, there’s no telling what condition you might be in. Don’t worry, we’re not just ‘naming the problem’ because you already…
Take responsibility for providing Buyers with merchandise feedback. The Buyer’s in your retail operation may be incredibly talented…but they are not mind readers. Whenever they purchase goods that will be available for sale in the stores, they rely on their skills, talent and experience. It’s…
Facebook for Retailers If you’re not right out there, on the leading edge of technology…and some of us aren’t, then this complimentary report is perfect for you. You’ll learn why it’s so important that you have a Facebook page and how it can be…
Scheduling for After the Rush! Every year, in November or December, Store Managers – particularly those working for medium to large chains – are trying to do the impossible…or very nearly impossible. That is, making January schedules with the hours that they are allowed…
Policy Manuals and How They Should Not be Used If you must have a policy manual, don’t let employees hide behind it! It should go without saying that retail management and associates should never quote company policies and procedures to customers. However, as evidenced…
Setting Expectations & Setting People Up to Win Make sure your new hires know what is expected of them. Here’s why… (The following is a short story to illustrate.) In a store that is part of a large international retail chain, I recently witnessed something…
Music to Your Customers’ Ears Particularly during busy times, when you see increased customer traffic in the store, you will need to come up with a short and sweet message to give to your staff heading out onto the sales floor every day. We…
Everyone in Retail Management seems to understand that Conversion is HUGE….so why do I always have to go searching for a sales associate to sell something to me? It’s a great question. Recently, we arranged some focus group meetings, with Regional Managers, of small and…
Above and beyond the usual supplies you’ll stock up on for the busy times, you may want to ensure you have some extra items…just in case! Here are some ideas! Aspirin or Tylenol Bandages Wrapped Candies in a Basket Water Emergency Cash Stress Balls…