Managing Up is what takes place in a certain company culture. In order for it to work properly the CEO, and all executive members, must be on board with this particular style of running the operation. The foundation of this culture is not that…
Highly Successful Retail Managers (HSRMs) believe strongly that all compensation must be based on performance. Of course, there may be a base wage or salary for a certain position but all commissions, bonuses, spiffs, etc. must be available only to those who perform well;…
This is always top of mind and a major priority for the Highly Successful Retail Manager (HSRM). Earlier we mentioned that the HSRM always makes plans and makes time to attend to all of his success factors. Developing and mentoring people is a critical…
In order for a store, or district or region, to operate profitably all employees need to be performing well in their positions. Cashiers must be leaving a wonderful last impression on customers as they are checking out and leaving; Aisle Associates (or floor clerks)…
Highly Successful Retail Managers (HSRMs) do not manage from afar with little or no contact. Of course they can’t always physically be with all of their people but they stay connected and accessible to all. HSRMs ensure that all direct subordinates feel free to…
Your Very Own Retail Advisor for FREE… Just Ask ‘Dear Bobbie’! Many retail managers are left alone in their store/district/region, to sink or swim. No longer! Just ask ‘Dear Bobbie’ your question at dearbobbie@dmsretail.com. Advice is prompt and FREE. You’re probably a great manager but…
If there is one thing that will cause a manager to lose the respect of subordinates faster than anything else, it is dishonesty. Highly Successful Retail Managers (HSRM’s) tell the truth. They may have to keep certain things confidential, in which case they say…
It is widely recognized that good communication skills are important, in any business. But it is particularly important for a Retail Manager to be an effective communicator because they have to communicate with people at all different levels of the organization on a regular…
Multi-Channel Retailing At a basic level, any commercial transaction that involves a direct sale to a consumer at any point of time may be termed as retailing. It can be the selling of apparel, books, music, footwear, grocery items or other things. Such a…
The Highly Successful Retail Manager (HSRM) makes a point of taking complete control over the time allotted to complete his work. He sees time as the precious resource or commodity that it is. He has firm goals that are well defined and he has…