Continuous Coaching Method

Continuous Coaching Method

Highly Successful Retail Managers (HSRM’s) excel at, and believe strongly in, information sharing. It is part of the management style we discussed earlier. HSRM’s stress that sharing information, continuously, is the best way to coach people. Of course, sometimes the coaching has to be…

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Successful Retail Manager Knows How to Motivate

Successful Retail Manager Knows How to Motivate

The Highly Successful Retail Manager (HSRM) knows that motivated employees direct increased energy into behaviors that move them toward their professional and personal goals. They will initiate more positive revenue generating activities and they will be more persistent in working towards, and achieving, success….

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Retail Employees vs. Customers

Retail Employees vs. Customers

After viewing a ‘down with retail’ website today, I find myself very disturbed at the distance that has developed in the understanding between some retail employees and customers. Wild generalizations are being made such as ‘customers have no respect for retail employees’ and ‘retail…

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Lead by Example

Lead by Example

Leading by example basically means role modeling expected behaviors, in everything you do. It means being in an ‘on stage’ frame of mind at all times. The Highly Successful Retail Managers (HSRM) is always aware of the fact that his or her appearance, demeanor,…

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How to Lose Sales

How to Lose Sales

If It’s Not on the Shelf, We Don’t Have It. (Or How to Lose Sales) How many times have you heard that? Here’s a story about an interesting shopping experience I had recently… I was shopping for a particular item in an office supply…

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Know How to Interview, Hire and Train

Know How to Interview, Hire and Train

The Highly Successful Retail Manager (HSRM) knows the ‘cause’** is maximizing revenue and profit and that he must hire people who will further that cause. The HSRM interviews with the purpose of hiring competent – potentially great – individuals who show indications of being…

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High Spirits for Slow Times

High Spirits for Slow Times

How to Lift Your Retail Spirits During Slow Times All we hear these days is how bad the last few months of this year are going to be. The National Retail Federation, in the United States, is predicting an increase of approximately 4% over…

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