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" How to Run a Prosperous Retail Business"

"The Retail Operations Management Workshop"

June 22-23-24, 2015 - Terra Nova Hotel, Kingston, JM

Workshop Starts in


See all other Dates & Locations below

Did you know? - "Companies that employed training on a regular basis posted shareholder returns 86% above firms that didn’t increase training and 45% higher than the market average." (American Society of Training and Development)

Did you also know about these dramatic differences between the weakest and the strongest retail leaders? (Research: Zenger-Folkman)

4-6 times higher profits

6 times higher sales revenues

10-20 times higher levels of employee engagement

3-4 times reduction in employees thinking about quitting

50% fewer employees that do leave

Double the satisfaction with pay and job security

4-5 times more employees "willing to go the extra mile"

1.5 times higher customer satisfaction ratings


"The Retail Operations Management Workshop"

This 3 day workshop is filled with proven and powerful methods that, when skillfully put into practice, will put you in control of the destiny of your retail business.

This workshop is geared for certain types of individuals.

In our experience, "The Retail Operations Management Workshop" attendees always turn out to be an energetic, inspired group of people; open to new and different ideas and thirsty for information that will provide them with solutions and helps them drive their business forward.

In fact, usually, the synergy in the room is palpable. No boredom here!

Let’s talk about some of the reasons why our past inspired attendees have told us that they want to take another DMSRetail workshop…they gave us quite a few but we can’t just start listing them one after the other or we won’t get to more of what we really want you to know about "The Retail Operations Management Workshop".

DMSRetail Customers

So, here they are – the 5 most compelling reasons why all of our past attendees want to attend another DMSRetail workshop:

Presentations by experts who are passionate about retail, and business in general, and clearly demonstrate that they know how retail businesses really work. Nothing theoretical. This is real.

Opportunity to work, and share knowledge, with other inspired retail people from varied retail concepts and from countries all over the world; to understand different perspectives; to mingle and share stories.

Receive outstanding information on Retail Analytics and Retail Business Intelligence - explained in their terms so they can easily relate to the technology. Attendees learn what is possible now, and into the future, and how it is achievable. Retailers want to stay abreast of developments in this area and they find the BI session very enlightening.

Learn exactly how to handle Performance Management and Succession Planning in a way that makes the process simple, scalable and easy to align within the organization.

Learn many, many ways to effectively manage people; how to make sure their organizations are consistently working on developing and maintaining a performance culture.

These are pretty powerful reasons…but it doesn’t end here. We always get very positive feedback regarding the professional manner in which the workshops are run; the comfort of the meeting room in a four or five star hotel; the service and the food - we provide a continental breakfast, an incredible lunch and delicious refreshments available throughout the day!

"It's the things you learn after you think you know it all"

Praise for "The Retail Operations Management Workshop"

"The Retail Operations Management Workshop provided by DMSRetail has exceeded expectations. The Program has provided me with new ideas and methods to getting the job done effectively. The delivery of the content and the use of examples and and scenarios was exceptional. I would definitely recommend this session to others within my company. You can consider me a "delighted customer".

R. S. Head of Retail, Digicel

"Once again, thank you for the training, I appreciate the learning I got from this workshop and look forward in pursuing other training sessions you might offer."

A. A. B - Retail Strategy Consultant - Value Retail PLC

"I recommend "The Retail Operations Management Workshop" very highly to others; as long as they are not the competition"

A. H. - Sales Manager - Harvey Nichols

"The DMSRetail Operations Management Workshop is a complete tool which would assist a retailer achieve the critical success factor essential to position your company above the competitive clutter and serve your customers better."

R. V. - Brand Manager - Sun & Sand Sports LLC

If you have a desire to make a difference in your business every single day then you should register and attend "The Retail Operations Management Workshop" because this is the one place you will be guaranteed to increase your own knowledge and understanding of retailing in the 21st Century and learn how you can contribute more to the success of your organization.

Now, let us divulge another compelling reason to register for The Retail Operations Management Workshop…

Retail Leadership Traits and Performance Management for Growth...

The old saying “Seek and you shall find” has been around for such a long time for good reason; because it’s true. Seeking knowledge is always a good thing. You are doing it right now. And you are looking for a strategy – perhaps, an organizational development strategy - to help you to find that edge; that knowledge that will propel you and your business to greater success.

No doubt you are aware that developing effective strategies for your business is key to your success. And if you aren’t aware – that’s ok too. "The Retail Management Workshop" delves into critical strategy development in a way that just makes sense regardless of what stage you are at.

The content for this portion of the workshop was developed by the President of a very successful company. He, and the key players in his organization developed an amazing blueprint for success.

Everyday some companies enjoy the benefits of having an Effective (i.e. Working...) "People Development and Organizational Strategy" in place.

All of the employees in the organization know their part; they understand exactly what is expected of them and they deliver. Wow, just think of what that means.

It does sound a bit too good to be true, we grant you that. So, then, maybe there is more to it - perhaps it is not as simple as it sounds. Without question, it takes work – something most of us are not afraid of particularly when the rewards for that work are so great. But what it really takes is know-how. The know-how is delivered at "The Retail Operations Management Workshop".

When the blueprint is followed the work is being done en route to the final destination where the business flourishes and your key players are at peak performance and both the business and the employees reap the rewards resulting from stellar performance.
If you want to have a first class business, it’s not enough to have a few star players that put on a great show when they’re around – you have to have every player put on a great show every time they’re on stage – or acting on behalf of your company – every time they interact with one of your customers. Certainly you will have some ‘top guns’ as any organization would. But why not have more ‘top guns’? Why not have everyone become as close to a ‘top gun’ as they possibly can?

You are not effective if you dazzle some of the people some of the time. You need to dazzle all of the people all of the time.

Retail Operations Management Training

It’s been said that an organization is only as good as its weakest link. That is a fact. Conduct a study of companies whose reputation was destroyed or, at least, degraded by poor performers – or weak links – and you’ll be surprised at how many you find.

In retail, or any business for that matter, even having one customer subjected to the weak link in your organization, or to your resident under achiever, should be avoided at all cost. You simply cannot afford to have bad encounters with customers.

But how do you avoid that? It’s a daunting task, isn’t it?

At "The Retail Operations Management Workshop" we will walk participants through the blueprint for success that is the Personal Development and Organizational Strategy.

Proven techniques that are discussed at "The Retail Operations Management Workshop", have resulted in 30% increase of revenues in 2 consecutive years putting the annual sales of this one company to over $100M.

The Focus on Sales

Did you know that there are people working in sales organizations – chains of retail stores to be exact – that do not truly understand what a sales focus is? They talk about sales, and report it and forecast it and certainly lament the lack of it – but they most definitely do not understand it.

You will leave "The Retail Operations Management Workshop" with a full and complete understanding of what steps you can take to ensure that everyone working in your organization – those above, those below and everyone in between – clearly understands the equation for mastering the performance mentality and a true sales focus.

Sales Management

Praise for "The Retail Operations Management Workshop"

"Again I would like to thank DMSRetail team for the precious time we had, it was really one of the best fruitful workshops I have ever attended."

J. A. - Retail Operations Manager - Bestseller

"I rated this workshop as "Excellent (5 out of 5)" because it helped me implement performance management in my retail operation with excellent results."

B. R. - Managing Partner - Avenue Trading LLC

"Thanks for a wonderful Workshop, it has been time well invested. The work experience Instructors shared with us throughout the Workshop was enriching and endorsed the quality of the teachings as well as its credibility."

C. D. - Operations Manager - Farmacias Los Hidalgos

"The Retail Operations Management Workshop has provided me with many very helpful ideas on how to run a successful retail operation. I highly recommend it to anyone who wants to be successful in retail."

M. T. - Owner, CEO - Eagle Leather

"Very illuminating...Thought Provoking...Very Challenging.

A. L. B. - CEO - Above & Beyond

The Sales Management portion of The Retail Management Workshop is not for the faint of heart. It is a hard hitting, call it like it is, real life session that details how Managers and Business Owners in a sales organization must behave and must do if the organization, and all of the people in it, are to be successful.

If you want performance, here’s how to get it.

Retail Math, Retail Metrics, KPI's, Retail Balanced Scorecards and Retail Business Intelligence...

Until you explore new and different things, well you just don’t know what you don’t know. Retail is an old business model, but…how you manage your retail business in 21st century is new and different and exciting….particularly when you discover things you didn’t know existed.

Which brings us to Retail Business Intelligence and what it can do for your organization.

If you are like many retailers out there, you may see technology as a "necessary evil" or, perhaps, you see technology as something useful for reporting on what has already happened. Sales were this much, gross margin was this much, expenses were this much and then your bottom line is displayed at the bottom of the report – the report of what has already happened. It’s already history.

Now, knowing your history is necessary and important but what do you think it would be like to have a prediction of outcomes beforehand? That would be a lot more powerful, wouldn’t it? Anytime we can have some control or influence over something it’s preferable to just reading the report, the history, to tell you what already happened, don’t you think?

The use of BI (Business Intelligence) and, specifically, predictive analytics is still in quite limited use in retail organizations. Business Intelligence is a phrase that may not even resonate with retailers – they’re thinking “what is it anyway?”. For that reason, many retailers still shy away from it. But those days are gone.

Business Intelligence must be discovered, understood and embraced by retailers. There are many ways that BI can help your business succeed. It's not rocket science. Well, actually, to be fair to the people who come up with the algorithms, they probably are rocket scientists or something similar...but the users certainly don't need to be. In fact, the concepts behind BI can be understood very easily and the value of it is undeniable. At the Retail Operations Management Workshop you'll hear examples that will astound you. You'll hear about millions of dollars in savings being realized on one marketing campaign and much, much more. Definitely some AHA!! moments in this portion of the program!

The problem, until now, is that BI companies often fail in their attempts to deliver the information to the retailer. The outcome is that retailers continue to shun this technology.

This is truly a mistake. BI has a huge role to play in any retail business – the extent to which each retailer must decide. But, first, education is in order.

As with any other tool we seek to help us develop our business, we have to know where to find credible information in order to become educated on the use, features and benefits of that tool; we must make it our business to understand what, if anything, it can do for us – this may mean countless hours of study and fact finding - and then determine whether or not we want to put that tool to work for us.

There is no better place for a retail manager to receive this education and understanding quickly and completely than "The Retail Operations Management Workshop".

The Business Intelligence presentation is geared to the workshop attendees - Retail professionals. It is naturally assumed that the attendees are not IT professionals.

Part of that statement warrants repeating because it’s so important, so…

The BI presentation is geared to the workshop attendees.

No one can impart this knowledge, to retail professionals, the way DMSRetail can.

So, rest assured that you will take away an excellent understanding of Business Intelligence and how you can take advantage of it to lift your retail business to new heights, if you so desire.

You should know that the Presenters for Business Intelligence are also extremely well qualified and have many years of experience and top knowledge in the following areas:

Retail Management at the Senior Level for prominent retailers

Effective Retail Operations for Maximum Profit

Retail Metrics and Analytics

Retail Sales Management and Business Development

Retail Operations Management Training

What You'll Also Discover:

Retail Performance Metrics, KPI's and Balanced Scorecards for Retail Management - Identification and Selection of the critical KPI's for correct balanced scorecard implementation and much more.

How to effectively utilize Business Intelligence in all areas of retail operations to boost sales and profit - Retailers are increasingly focusing on how they can improve customer intelligence and remove wasteful spending. A survey of Aberdeen's retail community revealed that Business Intelligence (BI) is the top technology that retailers will be focusing on. (Aberdeen Group)

Leading concepts and best practices in Retail Executive Leadership for Performance Management - Strategic enablement, Strategic staffing models, how to create high performance culture, how to develop strategic imperatives, and much more

Retail Sales and Operations Success Blueprint to maximize sales and profits - 16 step formula to improve any metric by 20% in 180 days.

Workshop leaders have a combined experience of more than 135 years in various Retail Executive positions.

Praise for "The Retail Operations Management Workshop"

"I really enjoyed the workshop. Found it very interesting and learned a lot. I would come again. Met some great people. Dianne and Matt are wonderful."

C. Y. - Retail Operations Manager

"Thank you! Thank you! You have given me so much useful information to take back. I feel energized and excited to put a plan in place to get my numbers where I want them to be. I'll suggest that my other co-workers get the training/do the workshop"

C. H. - Retail Operations Manager - Unicomer Group

"Extremely informative workshop and I can't wait to implement ideas when I return. Excellent facilitation and I would highly recommend this course/workshop to "anyone" in any "position" in the retail world."

A.McA. - Retail Operations Manager - NWTel

"One of the best training I ever attended"

A.A. - Vice President, Operations - Nahdi Medical Company

"I think it was very enlightening and practical, the speed was good too. I was listening and constantly thinking how to use the tools in my company. Definitely worth it, thanks a lot."

A.R. - CEO - Just Kidding LLC.

This workshop is designed for Retail Managers with implementation power and authority in their respective areas to discover leading edge information, knowledge and insights.

Through case studies and industry best practices that showcase required skills and strategies, this workshop examines what works and what doesn't.

Retail Management Training from a totally pragmatic perspective, it provides leading edge information, discusses critical factors that impact success and profitability directly.

The program contains actual and complex retail management challenges in various retail operational fields.

It also covers the latest concepts and best practices in Performance Management and Leadership, Sales Management, Retail Marketing and Analytics, Retail Key Performance Indicators, Balanced Scorecards and related Retail Math in great depth.

Innovative customer service strategies, total service quality and customer service action plans are also covered. The result is an effective retail manager equipped with the necessary knowledge, tools and insights ready to positively and dramatically impact the performance of his/her company.

Throughout the 3 days, attendees will participate in exercises in Leadership and People Skills, Customer Service Strategies, Balanced Score Cards, Sales Management, Communications and Learning Intelligences.

And the Networking Opportunity is Outstanding...

Program Outline:

DAY 1:


Identification and Calculation of Retail Metrics - Retail Math

Key Performance Indicators

Applications of ‘One Number’ Management

Retail Management Balanced Scorecards

Analysis of Performance - Benchmarks

Break-Even Point Analysis

P/L Statement Diagnostics


Success Factors

Operational Impact


Customer and Market Potential Estimates

Customer and Market Profiles

Customer and Market Segmentation

Product / Service Potential

Trade Area Analysis

Store Network Optimization

Advertising Mix Analysis

DAY 2:


Networking Opportunity


Relationship and Solution Selling Applied to Retail

Meetings as an Effective Sales Training Tool

Sales Forecasting, Budgets and Quota Establishment

Competitive Strategies - PositioningRetail Operations Management

Incentives, Rewards and Motivation that Work!

Compensation Strategies for Top Performance

Non Monetary Rewards and How to Apply them for Maximum Productivity


  The Service-Profit Chain

The Last Mile

Creating and Retaining Your Loyal Customer Base

DAY 3:

RETAIL LEADERSHIP - DMSRetail’s Proprietary Performance Framework:

Understanding the Performance Framework

Inspirational Journey

Managing Interactions

Planning for Success – Setting the Direction – Purpose, Vision, Mission, Strategy

Strategic Staffing Model for Top Performance

Praise for "The Retail Operations Management Workshop"

"Thanks a lot for this amazing workshop. The amount of useful information is really unbelievable. Also the amount of real life examples and videos are incredible.

N.S.H. - Head of Retail - Heineken

"Great workshop packed with relevant information to learn from and implement throughout all areas of our business. Would highly recommend this to any retail operations / retail management professional."

B.C. - Head of Operations - AdventureHQ

"In these 3 days my mind about retail management has increased ten fold. I took the most out of the KPI's, metrics, store and staff development programmes...which I will be implementing. Great Workshop !"

G-L.S. - Regional Manager - AdventureHQ

"A very informative and relevant workshop. Excellent material. All subject matters easy to understand and can be easily applied to current operation. Informative and inspiring tutor. Overall Excellent Course ! "

M.S. - Head of Retail - Ferrari World

"Very enlightening workshop on Retail Sales & Operations and much more. Very happy to put other team members through the same experience and invest into their learning"

S.K. - CEO - DDE

"Because of this workshop, we will move to #1"

C.B. - Senior Manager - RBS


Road Map to Top Performance in Sales and Profitability

Sample Strategy Maps

How to Increase any metric by 20% in Six Months

How to Sustain the Success Achieved and Build on It

Using proven techniques that are discussed at "The Retail Operations Management Workshop", one of our consultants took the poorest performing district, out of 9, to the #1 spot in less than one year.

Current Dates & Locations:

June 22-23-24, 2015 - Terra Nova Hotel, Kingston, JM

July 13-14-15, 2015 - The Westin Colonnade, Coral Gables, FL,US

Who Should Attend:

The Retail Operations Management Workshop is most useful for retail managers with implementation power and authority in their respective areas; since it delivers numerous powerful techniques that will result in significant improvement in sales and profits when implemented.

The Retail Operations Management Workshop is intended for any retail manager who is responsible for Store Operations, Sales Management and Customer Service. This includes, but is not limited to, Store Operations Management (Directors, VP's, Region and Area Managers), General Managers and Head of Retail positions, as well as high-volume Store or Sales Managers. In addition, any manager in a retail head office who has the desire or need to have a strong understanding of field operations to make them more effective in their position.

The Retail Operations Management Workshop will be of tremendous value to middle management; providing the tools and techniques as well as the understanding to drive business at store, district, region and national levels.


The Retail Operations Management Workshop is led by senior members of DMSRetail as well as members of Senior Management from leading companies in the industry, with extensive know-how in Retail Management and with 135 years of combined experience.

Please note: Class size is strictly limited to 25 people. First come, first served. Group discount applies to 3 or more participants from the same company registering at the same time.

Please also note: Non Disclosure agreement with the participant will be required; agreeing to the use of the information obtained in this workshop for their own or their company's purposes only. Outside dissemination of the Workshop content is strictly prohibited.

If you have questions please send us an email at or call +1(312) 239-0919

Retail Operations Management

If you can not attend The Retail Operations Management Workshop for whatever reason, your next best option is to get

the Retail Operations Management YourTime Study Course: Go here for information

"The price of education is paid just once. The price of ignorance is paid forever!" Anonymous


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