May 12-13-14, 2014 - Sheraton Airport, Toronto, CA
other Dates & Locations below
Did you know?
- "Companies that
employed training on a regular basis posted shareholder
returns 86% above firms that didn’t increase
training and 45% higher than the
Society of Training and Development)
Did you also know about these dramatic differences between the weakest and
the strongest retail leaders? (Research: Zenger-Folkman)
4-6 times higher profits
6 times higher sales revenues
10-20 times higher levels of employee engagement
3-4 times reduction in employees thinking about quitting
50% fewer employees that do leave
Double the satisfaction with pay and job security
4-5 times more employees "willing to go the extra mile"
1.5 times higher customer satisfaction ratings
"The Retail Operations Management Workshop"
This 3 day workshop is filled with proven and powerful methods that,
when skillfully put into practice, will put you in control of the
destiny of your retail business.
This workshop is geared for certain types of individuals.
In our experience, "The Retail Operations Management Workshop"
attendees always turn out to be an energetic, inspired group of
people; open to new and different ideas and thirsty for information
that will provide them with solutions and helps them drive their
In fact, usually, the synergy in the room is palpable. No boredom
Let’s talk about some of the reasons why our past inspired attendees
have told us that they want to take another DMSRetail workshop…they
gave us quite a few but we can’t just start listing them one after
the other or we won’t get to more of what we really want you to know
about "The Retail Operations Management Workshop".
So, here they are – the 5 most compelling reasons why all of our
past attendees want to attend another DMSRetail workshop:
Presentations by experts who are passionate about retail, and
business in general, and clearly demonstrate that they know how
retail businesses really work. Nothing theoretical. This is real.
Opportunity to work, and share knowledge, with other inspired retail
people from varied retail concepts and from countries all over the
world; to understand different perspectives; to mingle and share
Receive outstanding information on Retail Analytics and Retail
Business Intelligence - explained in their terms so they can easily
relate to the technology. Attendees learn what is possible now, and
into the future, and how it is achievable. Retailers want to stay
abreast of developments in this area and they find the BI session
Learn exactly how to handle Performance Management and Succession
Planning in a way that makes the process simple, scalable and easy
to align within the organization.
Learn many, many ways to effectively manage people; how to make sure
their organizations are consistently working on developing and
maintaining a performance culture.
These are pretty powerful reasons…but it doesn’t end here. We always
get very positive feedback regarding the professional manner in
which the workshops are run; the comfort of the meeting room in a
four or five star hotel; the service and the food - we provide a
continental breakfast, an incredible lunch and delicious
refreshments available throughout the day!
"It's the things you learn after you think you know it all"
If you have a desire to make a difference in your business every
single day then you should register and attend "The Retail
Operations Management Workshop" because this is the one place you
will be guaranteed to increase your own knowledge and understanding
of retailing in the 21st Century and learn how you can contribute
more to the success of your organization.
Now, let us divulge another compelling reason to register for The
Retail Operations Management Workshop…
Retail Leadership Traits and Performance Management for Growth...
The old saying “Seek and you shall find” has been around for such a
long time for good reason; because it’s true. Seeking knowledge is
always a good thing. You are doing it right now. And you are looking
for a strategy – perhaps, an organizational development strategy -
to help you to find that edge; that knowledge that will propel you
and your business to greater success.
No doubt you are aware that developing effective strategies for your
business is key to your success. And if you aren’t aware – that’s ok
too. "The Retail Management Workshop" delves into critical strategy
development in a way that just makes sense regardless of what stage
you are at.
The content for this portion of the workshop was developed by the
President of a very successful company. He, and the key players in
his organization developed an amazing blueprint for success.
Everyday some companies enjoy the benefits of having an Effective
(i.e. Working...) "People Development and Organizational Strategy"
All of the employees in the organization know their part; they
understand exactly what is expected of them and they deliver. Wow,
just think of what that means.
It does sound a bit too good to be true, we grant you that. So,
then, maybe there is more to it - perhaps it is not as simple as it
sounds. Without question, it takes work – something most of us are
not afraid of particularly when the rewards for that work are so
great. But what it really takes is know-how. The know-how is
delivered at "The Retail Operations Management Workshop".
When the blueprint is followed the work is being done en route to
the final destination where the business flourishes and your key
players are at peak performance and both the business and the
employees reap the rewards resulting from stellar performance.
If you want to have a first class business, it’s not enough to have
a few star players that put on a great show when they’re around –
you have to have every player put on a great show every time they’re
on stage – or acting on behalf of your company – every time they
interact with one of your customers. Certainly you will have some
‘top guns’ as any organization would. But why not have more ‘top
guns’? Why not have everyone become as close to a ‘top gun’ as they
You cannot dazzle some of the people some of the time. You need to
dazzle all of the people all of the time.
It’s been said that an organization is only as good as its weakest
link. That is a fact. Conduct a study of companies whose reputation
was destroyed or, at least, degraded by poor performers – or weak
links – and you’ll be surprised at how many you find.
In retail, or any business for that matter, even having one customer
subjected to the weak link in your organization, or to your resident
under achiever, should be avoided at all cost. You simply cannot
afford to have bad encounters with customers.
But how do you avoid that? It’s a daunting task, isn’t it?
At "The Retail Operations Management Workshop" we will walk
participants through the blueprint for success that is the Personal
Development and Organizational Strategy.
Proven techniques that are discussed at "The Retail Operations
Management Workshop", have resulted in 30% increase of revenues in 2
consecutive years putting the annual sales of this one company to
The Focus on Sales
Did you know that there are people working in sales organizations –
chains of retail stores to be exact – that do not truly understand
what a sales focus is? They talk about sales, and report it and
forecast it and certainly lament the lack of it – but they most
definitely do not understand it.
You will leave "The Retail Operations Management Workshop" with a
full and complete understanding of what steps you can take to ensure
that everyone working in your organization – those above, those
below and everyone in between – clearly understands the equation for
mastering the performance mentality and a true sales focus.
The Sales Management portion of The Retail Management Workshop is
not for the faint of heart. It is a hard hitting, call it like it
is, real life session that details how Managers and Business Owners
in a sales organization must behave and must do if the organization,
and all of the people in it, are to be successful.
If you want performance, here’s how to get it.
Retail Math, Retail Metrics, KPI's, Retail Balanced Scorecards and
Retail Business Intelligence...
Until you explore new and different things, well you just don’t know
what you don’t know. Retail is an old business model, but…how you
manage your retail business in 21st century is new and different and
exciting….particularly when you discover things you didn’t know
Which brings us to Retail Business Intelligence and what it can do
for your organization.
If you are like many retailers out there, you may see technology as
a "necessary evil" or, perhaps, you see technology as something
useful for reporting on what has already happened. Sales were this
much, gross margin was this much, expenses were this much and then
your bottom line is displayed at the bottom of the report – the
report of what has already happened. It’s already history.
Now, knowing your history is necessary and important but what do you
think it would be like to have a prediction of outcomes beforehand?
That would be a lot more powerful, wouldn’t it? Anytime we can have
some control or influence over something it’s preferable to just
reading the report, the history, to tell you what already happened,
don’t you think?
The use of BI (Business Intelligence) and, specifically, predictive
analytics is still in quite limited use in retail organizations.
Business Intelligence is a phrase that may not even resonate with
retailers – they’re thinking “what is it anyway?”. For that reason,
many retailers still shy away from it. But those days are gone.
Business Intelligence must be discovered, understood and embraced by
retailers. There are many ways that BI can help your business
succeed. It's not rocket science. Well, actually, to be fair to the
people who come up with the algorithms, they probably are rocket
scientists or something similar...but the users certainly don't need
to be. In fact, the concepts behind BI can be understood very easily
and the value of it is undeniable. At the Retail Operations
Management Workshop you'll hear examples that will astound you.
You'll hear about millions of dollars in savings being realized on
one marketing campaign and much, much more. Definitely some AHA!!
moments in this portion of the program!
The problem, until now, is that BI companies often fail in their
attempts to deliver the information to the retailer. The outcome is
that retailers continue to shun this technology.
This is truly a mistake. BI has a huge role to play in any retail
business – the extent to which each retailer must decide. But,
first, education is in order.
As with any other tool we seek to help us develop our business, we
have to know where to find credible information in order to become
educated on the use, features and benefits of that tool; we must
make it our business to understand what, if anything, it can do for
us – this may mean countless hours of study and fact finding - and
then determine whether or not we want to put that tool to work for
There is no better place for a retail manager to receive this
education and understanding quickly and completely than "The Retail
Operations Management Workshop".
The Business Intelligence presentation is geared to the workshop
attendees - Retail professionals. It is naturally assumed that the
attendees are not IT professionals.
Part of that statement warrants repeating because it’s so important,
The BI presentation is geared to the workshop attendees.
No one can impart this knowledge, to retail professionals, the way
So, rest assured that you will take away an excellent understanding
of Business Intelligence and how you can take advantage of it to
lift your retail business to new heights, if you so desire.
You should know that the Presenters for Business Intelligence are
also extremely well qualified and have many years of experience and
top knowledge in the following areas:
Retail Management at the Senior Level for prominent retailers
Effective Retail Operations for Maximum Profit
Retail Metrics and Analytics
Retail Sales Management and Business Development
Here's Some More of What You'll Discover at the 3-day Training
Workshop for Total Success in Retail Management
What You'll Also Discover:
Retail Performance Metrics, KPI's and Balanced Scorecards for Retail
Management - Identification and Selection of the critical KPI's for
correct balanced scorecard implementation and much more.
How to effectively utilize Business Intelligence in all areas of
retail operations to boost sales and profit - Retailers are
increasingly focusing on how they can improve customer intelligence
and remove wasteful spending. A survey of Aberdeen's retail
community revealed that Business Intelligence (BI) is the top
technology that retailers will be focusing on. (Aberdeen Group)
Leading concepts and best practices in Retail Executive Leadership
for Performance Management - Strategic enablement, Strategic
staffing models, how to create high performance culture, how to
develop strategic imperatives, and much more
Retail Sales and Operations Success Blueprint to maximize sales and
profits - 16 step formula to improve any metric by 20% in 180 days.
Workshop leaders have a combined experience of more than 135 years
in various Retail Executive positions.
This workshop is designed for Retail Managers with implementation
power and authority in their respective areas to discover leading
edge information, knowledge and insights. Through case studies and
industry best practices that showcase required skills and
strategies, this workshop examines what works and what doesn't.
Retail Management Training from a totally pragmatic perspective, it
provides leading edge information, discusses critical factors that
impact success and profitability directly. The program contains
actual and complex retail management challenges in various retail
operational fields. It also covers the latest concepts and best
practices in Performance Management and Leadership, Sales
Management, Retail Marketing and Analytics, Retail Key Performance
Indicators, Balanced Scorecards and related Retail Math in great
depth. Innovative customer service strategies, total service quality
and customer service action plans are also covered. The result is an
effective retail manager equipped with the necessary knowledge,
tools and insights ready to positively and dramatically impact the
performance of his/her company.
Throughout the 3 days, attendees will participate in exercises in
Leadership and People Skills, Customer Service Strategies, Balanced
Score Cards, Sales Management, Communications, SWOT and Learning
And the Networking Opportunity is Outstanding...
Praise for "The Retail Operations Management Workshop"
"The Retail Operations Management Workshop provided by DMSRetail has
exceeded expectations. The Program has provided me with new ideas
and methods to getting the job done effectively. The delivery of the
content and the use of examples and and scenarios was exceptional. I
would definitely recommend this session to others within my company.
You can consider me a "delighted customer".
R. S. Head of Retail, Digicel
"Once again, thank you for the training,
I appreciate the learning I
got from this workshop and look forward in pursuing other training
sessions you might offer."
A. A. B - Retail Strategy Consultant - Value Retail PLC
"I recommend "The Retail Operations Management Workshop" very highly
to others; as long as they are not the competition"
A. H. - Sales Manager - Harvey Nichols
"The DMSRetail Operations Management Workshop is a complete tool
which would assist a retailer achieve the critical success factor
essential to position your company above the competitive clutter and
serve your customers better."
R. V. - Brand Manager - Sun & Sand Sports LLC
"Again I would like to thank DMSRetail team for the precious time we
had, it was really one of the best fruitful workshops I have ever
J. A. - Retail Operations Manager - Bestseller
"I rated this workshop as "Excellent (5 out of 5)" because it helped
me implement performance management in my retail operation with
B. R. - Managing Partner - Avenue Trading LLC
"Thanks for a wonderful Workshop, it has been
time well invested.
The work experience Instructors shared with us throughout the
Workshop was enriching and endorsed the quality of the teachings as
well as its credibility."
C. D. - Operations Manager - Farmacias Los Hidalgos
"The Retail Operations Management Workshop has provided me with
very helpful ideas on how to run a successful retail operation. I
highly recommend it to anyone who wants to be successful in retail."
"I really enjoyed the
workshop. Found it very interesting and learned a lot. I would
come again. Met some great people. Dianne and Matt are
C. Y. - Retail
"Thank you! Thank you!
You have given me so much useful information to take back. I
feel energized and excited to put a plan in place to get my
numbers where I want them to be. I'll suggest that my other
co-workers get the training/do the workshop"
C. H. - Retail
Operations Manager - Unicomer Group
"Extremely informative workshop and
I can't wait to implement ideas when I return. Excellent facilitation and I
would highly recommend this course/workshop to "anyone" in any "position" in
the retail world."
A.McA. - Retail
Operations Manager - NWTel
"One of the best training I ever
A.A. - Vice
President, Operations - Nahdi Medical Company
"I think it was very enlightening
and practical, the speed was good too. I was listening and constantly
thinking how to use the tools in my company. Definitely worth it, thanks a
A.R. - CEO - Just
"Thanks a lot for this amazing
workshop. The amount of useful information is really unbelievable. Also the
amount of real life examples and videos are incredible.
N.S.H. - Head of
Retail - Heineken
"Great workshop packed with relevant information to learn from and implement
throughout all areas of our business. Would highly recommend this to
any retail operations / retail management professional."
B.C. - Head of
Operations - AdventureHQ
"In these 3 days my mind about
retail management has increased ten fold. I took the most out of the KPI's,
metrics, store and staff development programmes...which I will be
implementing. Great Workshop !"
G-L.S. - Regional
Manager - AdventureHQ
informative and relevant workshop. Excellent material. All subject matters
easy to understand and can be easily applied to current operation.
Informative and inspiring tutor. Overall Excellent Course ! "
M.S. - Head of Retail
- Ferrari World
RETAIL PERFORMANCE METRICS, KEY PERFORMANCE INDICATORS AND RELATED
RETAIL MATH :
Identification and Calculation of Retail Metrics - Retail Math
Key Performance Indicators
Retail Balanced Scorecards
Analysis of Performance - Benchmarks
Break-Even Point Analysis
P/L Statement Diagnostics
UTILIZATION OF BUSINESS INTELLIGENCE IN RETAIL OPERATIONS:
Customer and Market Potential Estimates
Customer and Market Profiles
Customer and Market Segmentation
Product / Service Potential
Trade Area Analysis
Store Network Optimization
Advertising Mix Analysis
RETAIL SALES MANAGEMENT:
Relationship and Solution Selling Applied to Retail
Meetings as an Effective Sales Training Tool
Sales Forecasting, Budgets and Quota Establishment
Competitive Strategies - Positioning
Incentives, Rewards and Motivation that Work!
Compensation Strategies for Top Performance
Non Monetary Rewards and How to Apply them for Maximum Productivity
CUSTOMER VALUE MANAGEMENT EXCELLENCE:
Winning Customer Service Strategies
Determinants of Customer Service Quality
Customer Service Action Plans for Long Term Loyalty
The Other Side: Creating and Retaining Loyal Customers
RETAIL LEADERSHIP FOR EFFECTIVE PERFORMANCE MANAGEMENT:
Planning for Success - Setting the Direction - Purpose, Vision,
Framework for Growth
How to Establish Strategic Imperatives
Performance Management: People - Performance - Strategic Imperative
SYNERGY OF TOP SALES PERFORMANCE, GREAT CUSTOMER SERVICE AND
PERFORMANCE LEADERSHIP KNOW-HOW :
Road Map to Top Performance in Sales and Profitability
Sample SWOT Analysis and Strategy Maps
How to Increase any metric by 20% in Six Months
How to Sustain the Success Achieved and Build on It
Using proven techniques that are discussed at "The Retail Operations
Management Workshop", one of our consultants took the poorest
performing district, out of 9, to the #1 spot in less than one year.
May 12-13-14, 2014 - Sheraton Airport, Toronto, ON, CA
June 16-17-18, 2014 - Radisson Martinique, New York, NY, US
June 23-24-25, 2014 - The Westin Colonnade, Coral Gables, FL, US
July 14-15-16, 2014 - Sheraton Maslak, Istanbul, TR
Who Should Attend:
The Retail Operations Management Workshop is most useful for retail
managers with implementation power and authority in their respective
areas; since it delivers numerous powerful techniques that will
result in significant improvement in sales and profits when
The Retail Operations Management Workshop is intended for any retail
manager who is responsible for Store Operations, Sales Management
and Customer Service. This includes, but is not limited to, Store
Operations Management (Directors, VP's, Region and Area Managers),
General Managers and Head of Retail positions, as well as
high-volume Store or Sales Managers. In addition, any manager in a
retail head office who has the desire or need to have a strong
understanding of field operations to make them more effective in
The Retail Operations Management Workshop will be of tremendous
value to middle management; providing the tools and techniques as
well as the understanding to drive business at store, district,
region and national levels.
The Retail Operations Management Workshop is led by senior members
of DMSRetail as well as members of Senior Management from leading
companies in the industry, with extensive know-how in Retail
Management and with 135 years of combined experience.
Please note: Class size is strictly limited to 25 people. First
come, first served. Group discount applies to 3 or more participants
from the same company registering at the same time.
Please also note: Non Disclosure agreement with the participant will
be required; agreeing to the use of the information obtained in this
workshop for their own or their company's purposes only. Outside
dissemination of the Workshop content is strictly prohibited.
If you have questions please send us an email at firstname.lastname@example.org
or call +1(312) 239-0919
If you can not attend The Retail Operations Management Workshop for
whatever reason, your next best option is to get