February 5-6-7, 2018 – The Westin Harbour Castle, Toronto, ON, CA

 The Main Customer “Touch Point” is the Telecom Retail Store.
This Workshop Helps You Better Manage Your Store(s) and Maximize Customer Experience and Revenues.

What Our Previous Participants Say:

“I attended the Retail Operations Management Workshop for Mr. Matt Parmaks for three days when I was working in Orascom Telecom Holding. All what I can say is that not only Mr. Matt helped my company to shift its revenue up to double, but also shifted my mind and changed way of thinking. His approach was simple and clear in defining the challenges and how to overcome them. He demonstrated his limitless global practical experience in the retail management and was very much keen to transfer all his knowledge to us. I owe Matt a lot and would travel the world after him to attend all his workshops if I could.” Dr. H.S. HR Director, Orascom Telecom

“The Retail Operations Management Workshop provided by DMSRetail has exceeded expectations. The Program has provided me with new ideas and methods to getting the job done effectively. The delivery of the content and the use of examples and and scenarios was exceptional. I would definitely recommend this session to others within my company. You can consider me a “delighted customer” R. S. Head of Retail, Digicel

“Extremely informative workshop and I can’t wait to implement ideas when I return. Excellent facilitation and I would highly recommend this course/workshop to “anyone” in any “position” in the retail world.” A.McA. – Retail Operations Manager – NWTel

“One of the best training I ever attended” M.R. – Senior Manager, Retail – Etisalat

Program Outline:

DAY 1:

RightArrowBlue Best Practices in Retail Leadership
RightArrowBlue Management vs. Leadership and why you need them both
RightArrowBlue Advanced Retail Management Concepts
RightArrowBlue Understanding the Customer-Product-Staff Triangle
RightArrowBlue Exceptional Customer Experience Strategies for Telecom Retail
RightArrowBlue Exceeding the expectations in every turn
RightArrowBlue Setting Objectives and Goals
RightArrowBlue Company-Store-Personal goals and objectives and how they all work together

DAY 2:

RightArrowBlue Developing a Winning Performance Culture
RightArrowBlue Ingredients of creating an ever lasting performance environment
RightArrowBlue Employee Motivation Insights and Techniques
RightArrowBlue What makes associates tick and how to implement motivation systems
RightArrowBlue Retail Employee Performance and Skills Evaluation Tools
RightArrowBlue Practical and proven performance evaluation system
RightArrowBlue Retail Math, Formulas and Explanations
RightArrowBlue Important retail metrics and formulas to gather the required business intelligence

DAY 3:

RightArrowBlue Telecom Retail Key Performance Indicators (KPI’s)
RightArrowBlue Key issues and challenges in the telecom retail environment and their quantification process
RightArrowBlue What to Measure, How to Measure and How to Interpret the Results & Take Action
RightArrowBlue Specific measurement methods and techniques to take the mystery out of numbers
RightArrowBlue Inventory Management & Control
RightArrowBlue Organizing – Planning Techniques and Tools Specific to a Telecom Retail Environment
RightArrowBlue Not every retail environment is the same. Telecom retail requires its own set of planning and organizing tools
RightArrowBlue The Sales Management Process for the Telecom Retail Environment
RightArrowBlue Step by step analysis of the most effective selling process in telecom retail and it’s management to produce the top results

Q & A

Certificate Ceremony
Current Dates & Locations:

February 5-6-7, 2018 – The Westin Harbour Castle, Toronto, ON, CA
Who Should Attend:

Mid and Senior level Telecom Retail Managers from all disciplines will greatly benefit from this workshop.

Why You Should Attend:

Number one Practical, applicable and actionable content delivered by top experts in Retail Operations, Brand & Category Management in Telecom Retail Business and in driving sales, productivity and profitability. Proven to increase those metrics by double digits. Check out the testimonials.

Number two Value: Apart from acquiring complete knowledge, participants will enjoy a 30-Day unlimited Q&A through email after the workshop (A $1,000 value by itself)

Number three ROI: Return on investment can be as high as 1,000 times the registration fee based on your company revenues and how many techniques, ideas and methods from the workshop you implemented.

Number four Guarantee: If you feel that for whatever reason this workshop is not suitable to your needs by the end of the first morning, we will refund your registration fee right on the spot.

Number five Full Year Membership in Retail Business Academy. (Value: $1,164)
Workshop Fees:

$3,995 per person; $3,495 per person in a group of 3 or more from the same company.

Registration – Individual

DMSRetail Workshop Registration

Registration – Group (min. 3 from the same company)
$3,495 per Person

DMSRetail Workshop Registration

Workshop fees include: presentations, practical exercises and case studies, continental breakfast, full lunch, all-day refreshments (5 Star Quality), all workshop materials and all take away materials including Retail Success Strategies (DVD)(Retail Value: $197), Recent Retail Technologies (DVD)(Retail Value: $197) and Full Year of Retail Business Academy Membership (Retail Value: $1,164)
A Certificate is awarded at the conclusion of the workshop.

Contact: email [email protected] or call +1 (312) 239-0919



DMSRetail reserves the right to change dates and/or locations, and to cancel any workshop at any time. If a registered and paid participant cannot attend a workshop they may send a substitute or they may attend a future workshop in the location they choose. The credit does not expire. If DMSRetail cancels a workshop, registered paid participants are entitled to a refund of their workshop fee paid. DMSRetail is not responsible for any other costs.